Offender Management Case Administrator

Overview

As our Case Administrator you will be required to assist the Offender Management Unit with administration duties. This will include generating and safe handling of all documentation relating to offenders residing and of all new arrivals at HMP Fosse Way. You will also ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially. A key element of this role is computer-based working therefore you will need to possess high level office base skills.

Provide clerical and administrative support for all areas of the department. You will be responsible to effectively communicate internal partners and external agencies.

Responsibilities

• Ensure at all times that all records are completed to high standard of accuracy on the relevant systems, both manual and electronic files.
• To work as part of the team in an efficient and professional manner, contributing to all areas and supporting where business need directs.
• To work closely with Prison Offender Managers to assist with the administration for all transfers, new receptions into custody and discharges.
• To develop your knowledge and skills of the job role both in situ and through training, and have an understanding of all relevant procedures and provide help and support in all areas of the function.

Qualifications

• Excellent communication skills both written and oral
• High level skills with Microsoft Word and Excel
• GCSE passes in English and Mathematics

Desirable

• Excellent administration skills / experience of working in busy office environment
• An understanding of Offender Management Unit work
• Previous experience of working with Offenders, Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Why Serco?

A place you can make an impact – With approximately 20,000 asylum seekers and more than 5,000 properties you\’ll be delivering an essential service that touch people\’s lives.

• A place you can count on
• Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You\’ll be able to broaden your experience and apply your skills in new ways.
• A place for you
• We are a motivated team who will encourage you and help you to succeed. You\’ll have the resources you need to do your job in a diverse and supportive environment.
• What we offer
• Pension Up to 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.