At a Glance
- Tasks: Lead teams to ensure safe and respectful services for residents at the immigration centre.
- Company: Join a purpose-driven organisation making a real impact in communities.
- Benefits: Competitive salary, 28 days holiday, pension scheme, and extensive training opportunities.
- Other info: Inclusive culture with employee networks and opportunities for personal growth.
- Why this job: Make a difference every day while developing your leadership skills in a supportive environment.
- Qualifications: Experience in operational management and strong leadership skills required.
The predicted salary is between 34398 - 34398 £ per year.
As a Detention Custody Manager in our Justice and Immigration team, you'll lead operational teams to deliver safe, secure and respectful services for residents at Derwentside Immigration Removal Centre.
You'll play a vital role in ensuring high standards of care, welfare, security and operational performance while supporting colleagues to achieve their best.
This is a role with real purpose.
Our work touches lives every day, and you'll help create an environment built on trust, care and dignity.
By leading operations, supporting vulnerable residents and developing high-performing teams, you'll help create impactful solutions that make a positive impact on communities and contribute to a better future.
- What you’ll do as a Detention Custody Manager
- Lead the day-to-day management of operational activities, ensuring the safe, secure and effective running of the centre.
- Manage and deploy colleagues to maintain service delivery, contractual compliance and operational performance.
- Support the Duty Director by coordinating daily operations, responding to incidents and providing clear operational reporting.
- Coach, support and develop Detention Custody Officers and support colleagues, creating headroom for people to grow and succeed.
- Ensure compliance with detention centre procedures, welfare requirements, security standards and health and safety obligations.
- Monitor performance measures, key performance indicators (KPIs) and operational targets, driving continuous improvement and innovation across the team.
- Take command of incidents when required, ensuring appropriate decisions are made to protect residents, colleagues and the wider operation.
- Build a culture of professionalism, inclusion, trust and accountability while maintaining high standards of service delivery.
Experience leading operational teams, ideally within a secure, custodial, immigration, detention, justice, defence or similarly regulated environment.
Qualifications and skills
- Strong leadership and communication skills, with the ability to build trust, influence others and develop collaborative relationships.
- Proven ability to make sound decisions, manage incidents and maintain composure in challenging situations.
- Experience planning resources, organising workloads and delivering against performance targets and service requirements.
- Good IT skills, including Microsoft Word, Excel and Power Point.
- A relevant management qualification, such as Chartered Management Institute (CMI) Level 3 or equivalent, is desirable, or you'll bring significant operational management experience.
- A commitment to equality, diversity and inclusion, with a genuine desire to make a positive impact through your work.
- Derwentside IRC, DH8 6QY Band 4: Permanent, Full Time
£34,398 per annum plus excellent benefits, rising to £37,128 after completion of 2 years’ service (Pay Award Pending)
Ready to impact a better future?, 28 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Free on site care parking
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime Health Line, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our employee networks support connection by providing spaces for collaboration, learning, and belonging.
They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
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Detention Custody Manager in North East employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Detention Custody Manager in North East
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Serco Group Plc, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Serco Group Plc and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Detention Custody Manager in North East
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco Group Plc and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco Group Plc
✨Get to Know Public Sector Values
Before your interview with Serco Group Plc, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco Group Plc.
