At a Glance
- Tasks: Support individuals in overcoming employment barriers and achieving sustainable work.
- Company: Join a community-focused organisation making a real difference.
- Benefits: Generous holiday, pension scheme, and extensive training opportunities.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Empower others to build brighter futures while enhancing your coaching skills.
- Qualifications: Experience in coaching or mentoring, strong communication skills, and a passion for helping others.
Location: Newport, NP20 1FX
Salary: £31,500 plus excellent benefits
Schedule: Permanent, Full-time, 37.5 hours per week, Monday to Friday 9am to 5pm
Ready to impact a better future? As a Progression Job Coach in our Employment, Skills and Enterprise team, you'll support people on the Restart Scheme to overcome barriers to employment, build confidence, and move into sustainable work. Your work has purpose, helping individuals achieve positive outcomes while creating a positive impact on communities.
Every day, you'll work closely with participants to understand their goals, identify support needs, and create personalised action plans. Through coaching, guidance, and practical employability support, you'll help people develop the skills, confidence, and motivation needed to secure long-term employment. Our work touches lives, and you'll play a key role in helping people build a brighter future while strengthening trust and opportunity within local communities.
What you'll do as a Progression Job Coach:
- Manage a caseload of participants, guiding them through the full Restart journey from engagement through to sustained employment
- Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work
- Provide practical employability support including CV writing, job applications, interview preparation and job search techniques
- Build strong, trust-based relationships with participants, motivating and supporting them to achieve their goals
- Work with employers and internal teams to identify opportunities and match participants to suitable roles
- Maintain accurate records and ensure full compliance with contract requirements and customer service standards
Experience, skills and attributes required:
- Experience in coaching, mentoring or supporting individuals into employment or education
- A genuine passion for helping people succeed and making a positive difference in communities
- Strong interpersonal and communication skills, with the ability to build trust and influence others
- Experience working in a target-driven or performance-focused environment
- Excellent organisation and time management skills, with the ability to manage multiple priorities effectively
- Confidence using IT systems and maintaining accurate, high-quality records
- Good understanding of the Welsh language
Benefits:
- 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks:
An Enhanced Disclosure and Barring Service (DBS) check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with safeguarding requirements. You will also complete an Occupational Health Questionnaire to help ensure the right support is in place for you to succeed in the role.
Progression Job Coach in Newport employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Progression Job Coach in Newport
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Serco Group Plc.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Serco Group Plc.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Serco Group Plc.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Serco Group Plc. Apply directly through us to stand out!
We think you need these skills to ace Progression Job Coach in Newport
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Serco Group Plc. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Progression Job Coach, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Serco Group Plc
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Serco Group Plc. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
