At a Glance
- Tasks: Support daily operations and ensure a safe, welcoming environment for all visitors.
- Company: Join the Lilleshall National Sports Centre, a hub for sports and leisure.
- Benefits: Enjoy a contributory pension, free gym membership, and discounts on various services.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Make a positive impact while gaining valuable experience in customer service.
- Qualifications: Experience in leisure or customer-facing roles and a strong focus on safety.
The predicted salary is between 20000 - 25000 £ per year.
As an Operations Assistant at the Lilleshall National Sports Centre, you’ll support the day‑to‑day operation of the centre, help create a safe and welcoming environment, and provide excellent customer service to ensure a positive experience for all visitors.
Responsibilities
- Ensure customer safety at all times by preventing accidents and responding appropriately to incidents.
- Supervise dry‑side activities, maintaining high standards of safety, cleanliness and customer care.
- Set up, move and handle equipment safely to support programmed activities across the centre.
- Carry out cleaning duties and maintain high standards of presentation in customer areas, including changing rooms, toilets and health‑suite facilities.
- Monitor customer behaviour and address unsafe practices promptly, professionally and courteously.
- Deliver excellent customer service and maintain a strong knowledge of the centre’s facilities, services and activities.
Qualifications
- Experience working in a busy leisure, hospitality or customer‑facing environment.
- Confidence interacting with a wide range of customers, including both adults and children.
- Strong focus on safety, responsibility and attention to detail.
- Positive and flexible approach, able to work effectively as part of a team.
- Willingness to complete training and maintain any required qualifications.
Benefits
- Up to 6% contributory pension scheme.
- Holidays: 20 days, 21 days after 1 year’s service plus bank holidays.
- Free gym membership.
- Staff meal, physio discounts.
- Serco discounts, including cinema, Merlin Entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Flexible and hybrid working where possible, with reasonable adjustments available throughout recruitment and employment.
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