Role Overview
As a Capability Lead in the employability team, you will support and develop Job Coaches across operational sites, helping them build skills and confidence to deliver meaningful outcomes. Your work will directly influence performance, growth, and positive impact for individuals and communities.
What you'll do
- Provide coaching, guidance and practical support to Job Coaches through observations, call reviews and 1-to-1 sessions
- Identify learning needs and deliver targeted development to build capability and confidence
- Share best practice across teams and embed continuous improvement initiatives
- Support the rollout and adoption of new processes and change initiatives
- Collaborate with Operations Managers to address performance challenges and improve outcomes
- Maintain accurate records of coaching activity and ensure alignment with contractual and quality standards
Qualifications
- Experience in employability, participant‑facing services or a customer service environment with a strong track record of performance
- Experience supporting, coaching or developing colleagues, with a passion for helping others grow
- A Level 3 qualification in Information, Advice and Guidance (IAG) or equivalent, or willingness to work towards this
- Strong communication and interpersonal skills, with the ability to work across different teams and stakeholders
- Excellent organisational, attention to detail, and the ability to manage multiple priorities
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Benefits
- Up to 6% contributory pension scheme
- Training and development: over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, including food, clothing, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donating pennies from monthly pay to the Serco People Fund Charity
Capability Lead in Newport employer: Serco Group plc
Serco Group Plc is an exceptional employer located in Wigston, offering a supportive work environment that prioritises rehabilitation and resettlement. With a strong commitment to employee growth, Serco provides comprehensive benefits including annual leave, a pension scheme, and health support services, making it an ideal place for those passionate about making a meaningful impact in offender management.
