Administrator in Newport

As an Administrator in our Employment, Skills and Training (EST) team, you'll support the smooth delivery of our Restart Contract, helping colleagues and participants achieve meaningful outcomes that positively impact communities. In this role, you'll play a key part in ensuring our operations run efficiently and professionally day to day. From welcoming visitors to maintaining accurate data and supporting learning activities, your work will directly contribute to helping individuals gain skills, improve employability and move towards a brighter future.

What you'll do as an Administrator

• Deliver a high standard of customer service when supporting participants, learners and colleagues.
• Manage reception duties, welcoming visitors and ensuring a professional front‑of‑house experience.
• Maintain accurate records and input data quickly and accurately across systems.
• Monitor shared inboxes and phone lines, responding to or escalating queries as appropriate.
• Manage petty cash in an accurate and timely way.
• Support coordination of training sessions, including booking rooms, tutors and learning materials.
• Contribute to general office administration, facilities coordination and team activities.

Key Skills

• Strong communication and interpersonal skills.
• Experience in a front‑of‑house or administration role.
• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• Excellent attention to detail with the ability to manage workload effectively.
• A proactive, flexible attitude and the ability to work both independently and as part of a team.

Vetting and Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire and a BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled and non‑disabled people. For more details please review our policy regarding Disability‑Confident employment.

Discover all you need to keep growing

We're one of the top 1% of international employers, and we provide a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year).
• Pension: Up to 6% contributory pension scheme.
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.