Sales Advisor - Leisure Solutions Community Trust, Milton Keynes

At Leisure Solutions Community Trust, we are proud to create a safe, warm, clean and welcoming environment for our communities.

Our work touches lives every day – helping people stay active, connected and well.

We’re looking for a Membership Advisor to join our team and play a key role in driving growth, building relationships and delivering a positive experience for every customer.

Responsibilities

• Take ownership of the end‑to‑end sales journey, helping to grow membership while delivering excellent customer care.
• Drive membership sales by achieving monthly targets and supporting retention activities.
• Welcome customers, handle enquiries and ensure every interaction is timely and professional.
• Deliver engaging tours of the facility and convert visits into memberships.
• Build relationships with local businesses and identify new opportunities for growth.
• Support and deliver marketing campaigns in partnership with internal teams.
• Plan and attend outreach events to generate leads and raise local awareness.
• Maintain accurate records and manage the membership database in line with procedures.
• Work closely with gym colleagues to support renewals and ongoing member engagement.
• Contribute ideas on industry trends and opportunities to help shape future growth.

Qualifications

• Experience in a sales‑focused role with a track record of achieving targets.
• Strong communication skills and the ability to build rapport quickly.
• Confidence working with numbers and interpreting key performance indicators (KPIs).
• Excellent time management and the ability to prioritise effectively.
• Self‑motivated with a proactive, can‑do attitude.
• Strong conflict resolution skills and calm under pressure.
• Desired Qualities
• Energy, drive and a genuine passion for helping people.
• Confident communication and motivation by targets.
• Experience in sales or a customer‑facing role.
• Team player with strong interpersonal skills.
• High standards of personal presentation.
• Flexible and adaptable approach to work.
• Commitment to delivering excellent customer experiences.

What We Offer

• Competitive salaries with annual reviews.
• Up to 6% contributory pension scheme.
• 21 days’ annual leave plus bank holidays.
• Wide range of learning opportunities – over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs and 30% off at Serco‑managed leisure centres.
• Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Dedicated employee networks for support, sharing, discussion, networking and community building.
• Paid volunteering day each year, with option to donate to a favourite charity tax‑free through the Payroll Giving Scheme.

The Trust is committed to equal opportunities.

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