Duty Manager - Leisure Solutions Community Trust, Milton Keynes

Overview

Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often.

We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day.

To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our Team.

Responsibilities

• Lead on Health, Safety and Quality, ensuring full compliance with legislation, maintaining safe systems of work, and taking control during incidents and emergencies.
• Drive Commercial performance, supporting sales activity, improving member retention and ensuring excellent customer service standards across the facility.
• Oversee Operations, including opening and closing the centre, managing rotas and ensuring the smooth delivery of all daily programmes.
• Monitor the facility throughout the day, proactively identifying and resolving issues to maintain high standards of cleanliness, safety and presentation.
• Lead, coach and develop colleagues, ensuring they are well‑trained, engaged and delivering consistently high performance.
• Act as a visible leader on site, building trust with customers and responding positively to feedback, queries and community needs.

Qualifications

• Proven experience supervising or managing teams within a leisure, hospitality or operational environment.
• Strong understanding of health and safety practices, with the confidence to take the lead in high‑pressure or emergency situations.
• Commercial awareness with experience supporting sales, customer engagement or service improvement initiatives.
• Ability to organise, prioritise and manage multiple operational demands effectively.
• Excellent communication and interpersonal skills, with a natural ability to build trust and motivate others.
• Proactive, hands‑on approach, with pride in maintaining high standards and delivering a great customer experience.

Desirable

First Aid at Work and Pool Plant Operators qualification (PPO).

Essential

National Pool Lifeguard Qualification (NPLQ).

Vetting and Checks

An Enhanced DBS check is required for this role, including spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements.

You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Benefits

• Holidays: 21 days plus bank holidays.
• Pension: Up to 6% contributory pension scheme.
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime Health Line, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Employee networks: Support inclusion and connection by providing spaces for collaboration, learning and belonging, representing all colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
• Equal Opportunity

The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application.

Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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