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- Tasks: Create a welcoming environment and support community activities at our leisure centre.
- Company: Join the Oak Tree Leisure team dedicated to promoting health and well-being.
- Benefits: Enjoy free gym membership, extensive training, and career development opportunities.
- Why this job: Make a positive impact on people's leisure experiences every day.
- Qualifications: Strong customer service skills and a positive, adaptable approach to teamwork.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
The predicted salary is between 20000 - 30000 £ per year.
As a Leisure Assistant in our Oak Tree Leisure team, you will help create a safe, clean, friendly, and positive environment that supports the local community to be active and well. Your work will have purpose every day—ensuring people feel welcome, supported, and able to enjoy their leisure experience. You will play an important part in maintaining high standards across our facilities, supporting activities, and making sure every visitor has a great experience. From setting up equipment to helping colleagues and customers, you will contribute to a space that brings people together and supports healthier futures.
Responsibilities
- Provide high quality support with bookings, equipment, and facility use
- Ensure all areas of the centre are clean, tidy, and ready for use, completing cleaning tasks as required
- Set up equipment safely and on time, reporting any faults immediately
- Follow correct procedures for all physical tasks, manual handling, and risk assessments
- Safeguard and correctly operate equipment and appliances
- Apply good housekeeping at all times, supporting our effort to reduce utility consumption and carbon footprint
- Provide front of house cover when needed, following booking, enquiry, and cash handling processes
- Communicate clearly, tactfully, and helpfully when dealing with customer enquiries or complaints
- Attend meetings, training, and development sessions
- Follow all health and safety requirements, including duty of care to colleagues and the general public
Qualifications
- Experience or awareness of health and safety, equality and diversity, and leisure centre operations
- Strong customer service and communication skills
- The ability to work confidently with customers of all ages
- An open, positive, and adaptable approach to teamwork
- A reasonable level of personal fitness to undertake physical tasks
Benefits
- Free gym membership for yourself and a member of the family.
- We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.
Leisure Assistant in Mansfield Woodhouse employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant in Mansfield Woodhouse
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Leisure Assistant role.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for customers. This is key for a Leisure Assistant, so be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Leisure Assistant in Mansfield Woodhouse
Some tips for your application 🫡
Show Your Passion for Leisure: When writing your application, let us see your enthusiasm for leisure and community engagement. Share any personal experiences or interests that relate to creating a positive environment for others.
Highlight Your Customer Service Skills: We want to know how you handle customer interactions! Include examples of how you've dealt with enquiries or complaints in the past, showcasing your strong communication skills and friendly approach.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how you fit the role of a Leisure Assistant.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Serco Group plc
✨Know the Role Inside Out
Before your interview, make sure you understand what a Leisure Assistant does. Familiarise yourself with the responsibilities listed in the job description, like maintaining cleanliness and supporting customer needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves interacting with customers of all ages, think of examples from your past experiences where you've provided excellent customer service. Be ready to share how you handled difficult situations or complaints, as this will demonstrate your communication skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Adaptability
The job requires a positive and adaptable approach to teamwork. Prepare to discuss times when you've worked well in a team or adapted to changes in a work environment. Highlighting your flexibility and willingness to support colleagues will resonate well with the interviewers.
✨Be Prepared for Practical Questions
Expect questions related to health and safety procedures, manual handling, and risk assessments. Brush up on these topics and be ready to explain how you would ensure a safe environment for both customers and colleagues. Showing that you take safety seriously will set you apart from other candidates.
