At a Glance
- Tasks: Lead daily operations at our leisure centre, ensuring a safe and welcoming environment.
- Company: Join The Maidstone Leisure Trust, a community-focused organisation.
- Benefits: Enjoy a competitive salary, 21 days holiday, pension scheme, and wellbeing programmes.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in leisure or customer service, with strong communication skills.
The predicted salary is between 29200 - 29200 £ per year.
Overview
You will be the person behind the daily operation of our leisure centre, ensuring a safe and welcoming environment for the community.
From opening the building to handling operational challenges, you will deliver high‑quality customer care, supervise teams, and respond to incidents.
Responsibilities
- Lead day‑to‑day operations, ensuring a safe and efficient environment.
- Act as keyholder, taking responsibility for opening and closing the facility.
- Coordinate colleagues across front‑of‑house, wet‑side and dry‑side activities.
- Deliver excellent customer care, handling enquiries, feedback and complaints professionally.
- Monitor health and safety standards, carry out checks and ensure compliance with procedures.
- Respond confidently to incidents and emergencies in line with established processes.
Qualifications
- Experience in a leisure, fitness or customer‑focused environment.
- Proven ability to supervise or lead teams effectively, and lead by example.
- Strong communication skills and a passion for customer service.
- Ability to stay calm and make decisions under pressure.
- Flexible, reliable approach to working shifts.
- Desirable but not essential: NPLQ qualification – candidates must meet the requirements to achieve the qualification.
- Salary & Benefits
£29,200 per annum plus comprehensive benefits including 21 days holiday (plus bank holidays), pension scheme, training, wellbeing programmes, discounts, and more.
Hours & Schedule
Permanent, full‑time, 40 hours per week – shift‑based including early mornings, evenings, weekends and public holidays.
Equal Opportunities
The Trust is committed to equal opportunities. Employees will be subject to a DBS check where appropriate.
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Duty Manager - The Maidstone Leisure Trust, Maidstone employer: Serco Group plc
Serco Group Plc is an exceptional employer located in Wigston, offering a supportive work environment that prioritises rehabilitation and resettlement. With a strong commitment to employee growth, Serco provides comprehensive benefits including annual leave, a pension scheme, and health support services, making it an ideal place for those passionate about making a meaningful impact in offender management.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - The Maidstone Leisure Trust, Maidstone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Group plc. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Group plc
Don't be shy about reaching out to Serco Group plc directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - The Maidstone Leisure Trust, Maidstone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Group plc and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Group plc
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
