Security Officer in London

The post holder will be responsible for the delivery of a professional, courteous, responsive and highly visible Security presence. This will include high visibility and high-profile foot patrols, emergency response to all security issues and incidents within the NHS premises, car parks and confines of the site. Security Officers are responsible for the provision of a safe and secure environment for all staff, patients and visitors along with the protection of NHS property and assets and are to behave in a professional manner at all times.

Main Accountabilities

• Deliver all duties in accordance with the published Assignment Instructions, all relevant British Standards (BS) and the SIA and Serco Health BU Security Codes of Conduct and Behaviour.
• Maintain a current SIA licence(s) as required and undertake all necessary First Aid and top up training prior to renewal and licence expiry.
• Act as the first line emergency response to any given security situation.
• Respond to all staff and department panic / emergency alarms.
• Provision of a responsive security service that recognises equality and dignity of all staff, patients and visitors.
• All Officers are trained in Conflict Resolution (CRT) and verbal de‐escalation techniques and are to utilise these skills to defuse incidents and situations where possible.
• Provide an emergency response to all violent, aggressive and abusive individuals within the Hospital and where possible defuse and de‐escalate the situation.
• Utilise Physical Intervention (PI) and the least restrictive practice (as trained) as a last resort to safely control the situation and maintain a safe environment.
• Proactively monitor all CCTV systems in accordance with your AIs and BS 7958 to identify anti‐social behaviour and instances of crime and direct and elevate the response accordingly.
• Maintain and monitor all Control Room functions and systems as necessary, reporting and escalating alarms and actions as necessary and appropriate.
• Effectively control and monitor access to the premises and, where necessary, examine documentation and identification to ascertain the authenticity and authority to gain access to certain areas.
• Assist and escort visitors and Trust colleagues to their destinations within the boundary of the NHS site.
• Provide patient escort where applicable.
• Respond to reports of missing patients and conduct all necessary searches (CCTV and in person) to locate the patient.
• Submit detailed reports on discovery of issues relating to Security, crime and health and safety to their supervisor as required.
• Maintain all relevant logs and indices as required and any other records that may be required by the Security Management team of both Serco and the NHS.
• Maintain the prescribed process in respect of the issue and return of keys; Cash handling/cash collection from Car Parking machines.
• Provide first line support for Car Park intercoms, pay stations and barriers – resolving queries, managing and replacing receipt rolls, clearing jammed coins and maintaining a customer‐focussed service.
• Identify suspicious persons and actions and report such circumstances.
• Promote Serco in a positive and proactive light.
• Engage in all training provision as and when required.
• Be responsible for compliance with approved operating procedures as contained in the site Assignment Instructions.
• Undertake ad hoc duties as and when required by the management team.
• Develop and maintain a professional and proactive relationship with all levels of the client's representatives and stakeholders with whom they engage operationally.
• Ensure that all equipment, uniform and appointments issued to them is maintained and well looked after.
• Utilise BWV cameras in accordance with the Health BU SOP, BS 8593 and local procedures.
• Ensure that standards and the SIA and Serco Security Code of Conduct are consistently achieved and maintained.
• Ensure timely and accurate completion of all documentation as operationally required or directed by the Supervisor.
• Collect and deposit valuables and patient belongings as required and directed.
• Manage lost / found property in accordance with local instructions.
• Champion best operational practice in quality and service delivery.
• Investigate all Fire Alarms and participate as part of the Fire Response Team.
• Act as the first point of contact with external agencies in response to incidents (Police, Fire, Local Authority etc.).
• Maintain patient confidentiality at all times in accordance with NHS and Serco policies.
• Can be redeployed at short notice to another site for the purposes of training and or operational support.
• Undertake all necessary and appropriate physical assessments for fitness and suitability for the duties of a Security Officer.

Qualifications

• Front Line SIA Security, Door Supervisor Licence – ideally supported by a CCTV licence.
• First Aid qualification is mandatory.
• Significant and credible industry experience as a Security Officer gained in the corporate and/or healthcare environment.
• Evidence of strong customer and client focus; must have experience in customer‐facing environments.
• Demonstrable working knowledge of H&S in respect of Security Operations.
• Good administration skill set.
• Demonstrable ability in respect of report writing.
• Evidence of exposure and experience of working in a diverse and multi‐cultural environment.
• Team player.
• Evidence of self‐motivation and willingness to adapt and embrace new working procedures.
• Computer literate.
• Proven ability in respect of diplomacy and de‐escalation skills.

Benefits

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: Wide range of learning opportunities with over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off at Serco‐managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year and the option to donate to your favourite charity tax‐free through the Payroll Giving Scheme.