Deputy FM Manager in London

Ready to impact a better future? As a Deputy FM Manager in our Justice and Immigration Facilities Management team, you'll lead the day-to-day delivery of maintenance operations, ensuring a safe, compliant, and high-performing environment that supports critical public services. In this role, your work has real purpose – helping to maintain a secure and reliable facility that supports rehabilitation and protects communities. You'll play a key part in creating impactful solutions, ensuring operations run smoothly while fostering a culture of trust, care, and continuous improvement.

Responsibilities

• Support the planning and delivery of planned and reactive maintenance, ensuring compliance with statutory and contractual requirements.
• Allocate and manage daily maintenance activities, prioritising safety, compliance, and operational needs.
• Monitor work progress and team productivity, providing challenge and assurance to maintain high standards.
• Oversee contractors, ensuring work is completed safely, efficiently, and to agreed quality standards.
• Ensure tools, equipment, and activities are risk assessed, compliant, and aligned with safe working practices.
• Deputise for the Facilities Manager when required, supporting operational decision‑making and team leadership.

Qualifications

• A recognised mechanical qualification such as City and Guilds in plumbing, heating, air conditioning, gas or similar.
• Experience managing HVAC systems and working with building management systems such as Trend or Honeywell.
• Proven experience leading and motivating diverse teams of skilled and semi-skilled colleagues.
• Strong knowledge of maintenance planning, fault finding, and delivering quality outcomes in a fast‑paced environment.
• A proactive approach to problem solving, with the confidence to make decisions and drive continuous improvement.
• Baseline Personnel Security Standard (BPSS) clearance; depending on the role, may require formal Security Clearance (CTC or SC). UK residency requirements may apply.
• Completion of an Occupational Health Questionnaire and any other health assessments required.

Benefits

• Competitive annual leave entitlement.
• Free on‑site care parking.
• Free use of on‑site gym.
• Up to 6% contributory pension scheme.
• Over 1,100 internal courses, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% discount at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donation scheme to the Serco People Fund Charity.
• Inclusive networks supporting LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.