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- Tasks: Ensure pool safety, provide customer care, and supervise activities in a fun environment.
- Company: Bolton Community Leisure Trust, promoting active lifestyles in a friendly community hub.
- Benefits: Free membership, discounted classes, training opportunities, and generous annual leave.
- Why this job: Make a real difference by ensuring safety and enjoyment for all visitors.
- Qualifications: Strong swimming skills and excellent customer service; lifeguard qualification preferred.
- Other info: Join a supportive team and enjoy great career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Here at Bolton Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. We are recruiting for a full-time Lifeguard to join our centre. As a Lifeguard you’ll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.
You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and setup of pool equipment. When needed – you’ll help to save lives. Our leisure centre has a close-knit, supportive team, working towards providing an inclusive leisure hub for the entire community. Serco manages these facilities on a day-to-day basis on behalf of the Trust.
Responsibilities
- Provide customer care to people of all ages and interact with customers in a welcoming, helpful manner.
- Supervise activities, maintain cleanliness in the pool area, and ensure safe handling and setup of pool equipment.
- Ensure pool safety and respond appropriately to incidents; assist with life-saving actions if required.
- Work as part of a close-knit, supportive team to deliver an inclusive leisure hub for the community.
- Support day-to-day facility operations as part of the Serco-managed team.
Qualifications & Requirements
- Excellent customer service skills; experience in a leisure or other customer-facing environment
- Safety conscious, vigilant, and able to deal with pressurised situations
- Strong swimming skills
- National Pool Lifeguard Qualification (Royal Life Saving Society)
- Eligible to work in the UK; ideally 18+ for this full-time role
Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to applicants who declare they have a disability and meet the minimum criteria for the job. For more details, please refer to the employer’s policy.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent development and training opportunities
- 6% employer matched pension contribution
- 22 days annual leave plus public holidays
- Life assurance up to 2x base salary
- Leisure benefits information available through the Employee Benefits page
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Lifeguard employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard
✨Tip Number 1
Get to know the centre! Before your interview, pop by and familiarise yourself with the environment. This shows you’re genuinely interested and helps you chat about how you can contribute to the team.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've provided excellent service in the past. Remember, as a Lifeguard, you'll be interacting with people of all ages, so highlight your ability to connect with everyone.
✨Tip Number 3
Be prepared for situational questions! Think about how you would handle emergencies or difficult situations at the pool. Demonstrating your safety consciousness and quick thinking will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our close-knit team at Bolton Community Leisure Trust. Don’t miss out!
We think you need these skills to ace Lifeguard
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know how much you love helping people. Share any experiences you've had in customer service, especially in leisure or community settings. We want to see that you're all about creating a friendly and welcoming atmosphere!
Highlight Your Lifeguard Skills: Make sure to mention your swimming skills and any relevant qualifications, like the National Pool Lifeguard Qualification. We’re looking for someone who’s safety-conscious and ready to jump into action when needed, so don’t hold back on showcasing your expertise!
Be Yourself!: We value authenticity, so let your personality shine through in your application. Whether it’s your enthusiasm for swimming or your commitment to community safety, we want to get a sense of who you are and why you’d be a great fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting role at our leisure centre!
How to prepare for a job interview at Serco Group plc
✨Know Your Stuff
Make sure you’re familiar with the responsibilities of a Lifeguard. Brush up on your swimming skills and understand the safety protocols. Being able to discuss your qualifications, like the National Pool Lifeguard Qualification, will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role involves interacting with people of all ages, think of examples from your past experiences where you provided excellent customer care. Be ready to share how you handled difficult situations or made someone's day better.
✨Team Player Vibes
This position is all about working as part of a close-knit team. Prepare to talk about your experience in team settings and how you contribute to a positive environment. Highlight any previous roles where teamwork was essential.
✨Stay Calm Under Pressure
Lifeguards need to be vigilant and ready to act in emergencies. Think of scenarios where you had to stay calm under pressure and how you managed those situations. This will demonstrate your ability to handle the responsibilities of the job effectively.
