Serco Group Plc is hiring an Inbound Contact Centre Advisor in a hybrid Bristol Stockton setting. You will handle customer interactions with care, using the Social Care Framework and Care Act to provide advice, next steps, and resolutions. Strong data accuracy and empathy are essential in this role.
The position is full-time, with 37.5 hours per week, shifts from 8am-8pm, and a 3-2 hybrid arrangement (Stockton office 3 days, 2 days from home). Salary £26,000 and BPSS checks are required.
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Hybrid Inbound Care Centre Advisor – Empathetic employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
