Serco Group plc in Solihull is seeking a Contact Centre Manager for the Armed Forces Recruitment Service. The role is hybrid with weekend shifts; typical shifts are 11:30am–8:00pm in a 5 days out of 7 pattern, based at the National Recruitment Centre.
You will lead evening and weekend operations, coach Team Managers, and ensure service excellence across the recruitment journey. You will oversee performance against SLAs and KPIs, build client relationships, and drive continuous improvement while
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Hybrid Contact Centre Manager – Evenings & Weekends employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
