At a Glance
- Tasks: Translate complex financial data into clear, impactful reports for decision-making.
- Company: Join a leading organisation delivering essential public services across the UK.
- Benefits: Enjoy flexible working, private healthcare, and a competitive salary with bonuses.
- Other info: Dynamic hybrid work environment with strong career development opportunities.
- Why this job: Be part of a high-profile Finance Transformation programme and drive meaningful change.
- Qualifications: Qualified accountant with experience in financial reporting and stakeholder management.
The predicted salary is between 40000 - 50000 € per year.
As Reporting & Transformation Controller for Citizen Services, you will act as the critical link between the central Record-to-Report (R2R) processes within the GFS Hub and the operational and finance leadership teams across the business. You will be responsible for translating complex financial data into clear, accurate and commercially meaningful reporting across P&L, balance sheet and cashflow performance. Acting as a trusted partner to Finance Directors and Business Partners, you will provide assurance over the integrity of financial outputs and support confident, informed decision-making across a varied portfolio of contracts and services. Alongside core reporting responsibilities, you will play an important role in driving finance transformation initiatives – improving processes, embedding stronger controls and helping shape a more efficient and scalable finance operating model.
What You’ll Be Doing
- Partner with Finance Directors and senior operational stakeholders across Citizen Services
- Own the delivery and integrity of business unit reporting across P&L, balance sheet and cashflow
- Lead month-end review and calibration activity, supporting Finance Director sign-off
- Investigate accounting entries, operational drivers and material variances to ensure Trial Balance integrity
- Support strong financial governance and control across a complex contract-led environment
- Build collaborative relationships across Finance, Operations and shared service teams
- Identify process inefficiencies and drive continuous improvement initiatives
- Act as the “voice of the business” within the GFS Hub, influencing reporting and process design
- Partner with Global Process Owners and Finance leadership to improve standardisation and reporting quality
- Support the development of insight-driven reporting packs and enhanced data accessibility
- Work closely with offshore teams to deliver efficient and scalable reporting solutions
What You’ll Need
- Be a qualified accountant (ACA, ACCA, CIMA/ACMA or equivalent)
- Have experience in financial reporting, controllership or finance transformation environments
- Be comfortable working with senior Finance and operational stakeholders
- Demonstrate a strong controls and governance mindset
- Have experience operating within complex, multi-contract or multi-entity organisations
- Be commercially minded, with the ability to interpret both financial and operational performance drivers
- Have strong analytical skills and confidence challenging and investigating financial outputs
- Thrive in changing environments with evolving processes and priorities
- Be able to balance operational delivery with strategic improvement initiatives
- Demonstrate excellent communication, influencing and relationship-building skills
- Experience within public services, outsourcing, local government or similarly operational environments would be advantageous
What We Offer
- Company car/£4200 cash alternative
- Private healthcare
- 10% on target bonus
- Flexible working considered
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships
- A range of benefits to support the health and well-being of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more
- A wealth of career development training to suit your future aspirations – role-specific training, leadership coaching, formal study and more to support you in building your career with Serco
- A safe and supportive culture
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Hybrid – 3 days onsite at our Hook office, RG27 9UY. Full Time, Fixed Term Contract (12 Months). Band 2 | Competitive Salary + Benefits.
Reporting & Transformation Controller - Citizen Services in Holt employer: Serco Group plc
At Serco, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation within the public services sector. As a Reporting & Transformation Controller, you will benefit from flexible working arrangements, comprehensive health and well-being support, and extensive career development opportunities tailored to your aspirations. Join us in making a meaningful impact while enjoying a range of perks, including a company car or cash alternative, private healthcare, and discounts on various services.
StudySmarter Expert Advice🤫
We think this is how you could land Reporting & Transformation Controller - Citizen Services in Holt
✨Tip Number 1
Network like a pro! Reach out to your connections in finance and public services. Let them know you're on the lookout for opportunities, especially roles like Reporting & Transformation Controller. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by brushing up on your financial reporting skills. Be ready to discuss how you've tackled complex data and improved processes in past roles. Show them you can be the trusted partner they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like Serco. Check out our website for openings and make sure to tailor your approach to highlight your passion for finance transformation and public service.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use it as an opportunity to reiterate your enthusiasm for the role and remind them why you’re the perfect fit for their team.
We think you need these skills to ace Reporting & Transformation Controller - Citizen Services in Holt
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in financial reporting and transformation, and don’t forget to mention any relevant qualifications like ACA or ACCA. We want to see how you can be the perfect fit for our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about finance transformation and how your skills align with the role. Be sure to mention your experience working with senior stakeholders, as that’s key for us.
Showcase Your Analytical Skills:In your application, give examples of how you've tackled complex financial data and turned it into meaningful insights. We love candidates who can demonstrate strong analytical skills and a knack for problem-solving, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Serco Group plc
✨Know Your Numbers
As a Reporting & Transformation Controller, you'll be dealing with complex financial data. Brush up on your P&L, balance sheet, and cashflow knowledge. Be ready to discuss how you've translated financial data into meaningful insights in your previous roles.
✨Build Relationships
This role requires strong stakeholder management skills. Think about examples where you've successfully collaborated with senior finance and operational teams. Be prepared to share how you’ve built trust and influenced decision-making in past positions.
✨Showcase Your Process Improvement Skills
Since driving finance transformation initiatives is key, come armed with specific examples of process inefficiencies you've identified and improved. Highlight your analytical skills and how they’ve led to better governance and control in your previous roles.
✨Communicate Clearly
Excellent communication is crucial for this position. Practice explaining complex financial concepts in simple terms. During the interview, focus on how you can convey insights effectively to non-financial stakeholders, ensuring everyone understands the financial implications.
