Position Overview
Location: Hybrid - 3 days a week at Hook, Hampshire
Contract type: Full Time | Permanent
Salary: Circa 45,000 PA
About the role
Reporting to the OTC Manager, you'll support the day-to-day operation of the Order to Cash function within the GFS Hub, helping to ensure high-quality service delivery.
Working closely with our offshore processing team and stakeholders across the business, you'll analyse operational performance, resolve issues, improve controls and identify opportunities to enhance processes. You'll also contribute to transformation initiatives that drive greater efficiency, consistency and service excellence. This is an ideal opportunity for someone who enjoys working in a fast-paced, collaborative environment where no two days are the same.
What you'll be doing
- Supporting the day-to-day performance of the Order to Cash function and our offshore BPO partner.
- Reviewing service level agreements (SLAs), KPIs and operational performance to identify improvement opportunities.
- Analysing monthly controls and working with teams to resolve control failures or the resolution of operational issues while identifying root causes and preventative actions.
- Monitoring Operational Level Agreement (OLA) performance, identifying trends and working with stakeholders to improve outcomes.
- Promoting best practice across Order to Cash processes and supporting standardisation across the business.
- Contributing to finance transformation, process improvement and system enhancement.
You'll also have:
- Experience across the end-to-end Order to Cash (OTC) process, from customer onboarding through to cash collection and payment accounting.
- Strong knowledge of Order to Cash processes gained within a large or complex working within a shared services environment or alongside an outsourced finance provider.
- Excellent analytical skills with strong attention to detail.
- Confidence interpreting financial data, KPIs and performance metrics.
- Good knowledge of Microsoft Office, particularly Excel.
- Desirable experience: Experience working with offshore Business Process Outsourcing (BPO) providers.
- Desirable experience: SAP experience.
- Desirable experience: Experience supporting finance process improvement or transformation.
Benefits & perks
- 25 days annual leave
- Pension - 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
About the company
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Inclusive recruitment commitment
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.
We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme
Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box
We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).
#J-18808-Ljbffr
Order to Cash (OTC) Analyst in Hart employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
