At a Glance
- Tasks: Lead waste and cleansing services, ensuring top performance and compliance with regulations.
- Company: Join Serco, a leader in environmental services making a real difference in communities.
- Benefits: Enjoy competitive salaries, private medical cover, and generous holiday leave.
- Other info: Be part of a supportive culture focused on growth and development.
- Why this job: Shape the future of waste management while driving innovation and community impact.
- Qualifications: Experience in contract management and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Operational Leadership: Overseeing frontline Waste and Cleansing Services, ensuring integration for maximum performance, compliance with UK/EU legislation, health & safety standards, and achievement of KPIs and budget targets.
- Strategic Development & Innovation: Drive continuous improvement, implement new technologies, and develop annual plans to meet contractual and growth objectives.
- People & Culture: Lead and engage a large workforce, ensuring effective employee relations, diversity and inclusion, training, and performance development.
- Customer & Stakeholder Engagement: Build strong relationships with local authorities, partners, and communities, promoting service excellence and the Serco Way.
- Financial & Resource Management: Monitor operational and financial performance, manage resources cost-effectively, safeguard assets, and deliver against budget and profit targets.
- Safety & Compliance: Maintain a robust health, safety, and environmental culture, ensuring adherence to corporate governance and legal requirements.
What You'll Need to Do the Role
- Clean Driving licence
- Previous experience at Contract Management or above level within the waste or similar sector managing blue-collar staff services – previous environmental and street cleansing sectors desirable
- Previous experience of working in a multi-disciplined contract environment, with specific appropriate skills aligned to the contract needs
- Previous experience of working with Local government, contracting and tendering
- Experience of working with complex unions
- Strong Leadership and People Management Skills
- Excellent Stakeholder Management Skills
- Commercially & financially astute
- Open minded & results orientated
- Good experience of using IT systems
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Are you ready to lead services that make a real difference to communities? Join Serco as a Senior Contract Manager and shape the future of waste and environmental management across Norfolk and Suffolk.
Serco delivers essential environmental services to local authorities and businesses, including waste and recycling collection, street cleansing, and grounds maintenance. We are looking for an experienced Senior Contract Manager to join our leadership team and oversee operations across Norfolk and Suffolk.
As Senior Contract Manager, you will lead and manage a diverse portfolio of outsourced local authority contracts. You'll be responsible for the performance of services including waste and recycling, ensuring high standards in a demanding commercial environment. This role involves managing in excess of 300 operational staff and driving strategic development, continuous improvement, and business growth.
Why Choose Serco Environmental Services?
At Serco, we don't just deliver essential services – we make a real difference in communities. Unlike many competitors, we offer a culture built on trust, innovation, and growth. You'll join a team where your ideas matter, your development is a priority, and your work has a visible impact on improving local environments. We invest in training, career progression, and cutting-edge technology to help you succeed. Plus, as part of a global organisation, you'll benefit from stability, diverse opportunities, and the chance to shape services that truly enhance everyday life.
Benefits
- Competitive salaries
- Company car or cash alternative
- Private medical cover
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus
Senior Contract Manager-Transport & Community Services in Harleston employer: Serco Group plc
Serco is an exceptional employer that prioritises the well-being and development of its employees while making a tangible impact on local communities in Norfolk and Suffolk. With a strong focus on innovation, trust, and growth, Serco offers competitive salaries, comprehensive benefits, and a supportive work culture that encourages career progression and the use of cutting-edge technology. Join us to lead essential environmental services and be part of a team where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contract Manager-Transport & Community Services in Harleston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the waste and environmental management sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Serco and its values. Understand their approach to community services and think about how your experience aligns with their mission. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in making a difference.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and driven performance in previous roles. Highlight your experience with blue-collar staff and how you’ve fostered a positive work culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Serco team and contributing to the community services we provide.
We think you need these skills to ace Senior Contract Manager-Transport & Community Services in Harleston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the key responsibilities and skills mentioned in the job description. Highlight your experience in contract management, especially in the waste or environmental sectors, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about leading services that make a difference. Share specific examples of how you've driven continuous improvement and engaged with stakeholders in previous roles.
Showcase Your Leadership Skills:We want to see your leadership style! Include examples of how you've successfully managed large teams and fostered a positive culture. Mention any initiatives you've led that improved employee relations or performance development.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of waste management.
How to prepare for a job interview at Serco Group plc
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Senior Contract Manager role. Brush up on your knowledge of waste management, compliance with UK/EU legislation, and health & safety standards. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a multi-disciplined contract environment. Highlight your experience managing blue-collar staff and how you’ve fostered a positive workplace culture. This is crucial for demonstrating your fit for the role.
✨Engage with Stakeholders
Think about how you’ve built relationships with local authorities and other stakeholders in previous roles. Be ready to share specific instances where you’ve promoted service excellence and engaged communities. This will illustrate your ability to connect with key partners.
✨Financial Acumen is Key
Brush up on your financial management skills. Be prepared to discuss how you’ve monitored operational and financial performance in past roles. Showing that you can manage resources cost-effectively and deliver against budget targets will set you apart from other candidates.
