At a Glance
- Tasks: Support governance and performance activities at HMP Thameside with accurate administrative support.
- Company: Join a leading organisation committed to equality and diversity.
- Benefits: Enjoy a competitive pension scheme, extensive training, and health benefits.
- Other info: Opportunities for professional growth and a supportive team culture.
- Why this job: Make a difference in a dynamic environment while developing your skills.
- Qualifications: Strong organisational skills and a commitment to integrity required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
As a Governance and Performance Administrator in the Thameside team you will support the delivery of governance, performance and compliance activities at HMP Thameside.
Responsibilities
- Provide accurate and timely administrative support to the Governance and Performance function.
- Maintain administrative systems and records, ensuring compliance with contractual and regulatory requirements.
- Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
- Produce reports and respond to information requests within agreed timescales.
- Support external inspections and audits, including HMIP.
- Liaise effectively with internal teams and external stakeholders such as NOMS, IMB and MQPL.
- Ensure compliance with Serco policies, Ministry of Justice requirements and relevant legislation.
- Promote equality, diversity and professionalism across all work.
Qualifications
- Excellent organisational and time‑management skills with the ability to prioritise effectively.
- Excellent communication and interpersonal skills.
- High attention to detail and strong problem‑solving ability.
- Professional, approachable, resilient and a strong team ethic.
- Commitment to integrity, confidentiality and adherence to the Serco Code of Conduct.
- Ability to work effectively in a diverse environment.
Requirements
- Enhanced DBS check (spent and unspent convictions, cautions, and relevant information held by local police).
- Completion of an Occupational Health Questionnaire.
Benefits
- Pension: Up to 6% contributory pension scheme.
- Training and development: over 1,100 internal courses, funding for qualifications, apprenticeships, mentoring and focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Health Line, wellbeing app, 30% off at Serco‑managed leisure centres, 24/7 access to a virtual GP service.
- Discounts across around 1,000 retailers.
- Paid volunteering day, tax‑free charitable giving through Payroll Giving scheme, donate pennies to the Serco People Fund charity.
- Equality and Diversity
We are a Disability Confident Leader and hold the Gold Inclusive Employer Standard, supporting equal opportunities for all.
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We think you need these skills to ace Governance and Performance Administrator
Administrative Support
Compliance Management
Performance Data Reporting
Audit Support
Stakeholder Liaison
Organisational Skills
Time Management
