Sales Supervisor - Leisure Solutions Community Trust, Cranbrook in Goudhurst

Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often.

We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day.

To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Sales Supervisor to join our Team.

As a Sales Supervisor in our Leisure team, you'll lead membership sales activity and oversee front of house operations, creating a welcoming environment while driving commercial performance and growth.

This role has a real impact on the local community, helping more people access health and wellbeing facilities while ensuring every customer receives a positive and seamless experience.

You'll play a key part in creating a space where people feel supported, motivated and inspired to lead healthier lives.

What you'll do as Sales Supervisor You'll be entrusted to

• Lead and promote membership sales activity, including generating new leads
• Meet and exceed membership sales and revenue targets
• Manage the customer journey from initial enquiry through to joining and beyond
• Plan and deliver outreach activity and marketing campaigns using the monthly planner
• Support and advise management on membership performance and opportunities
• Line manage the sales and reception teams, including rota planning, recruitment and training
• Attend seasonal events
• Experience in a sales or customer-focused environment with a strong understanding of service excellence
• Experience of creating and implementing a marketing plan
• Good organisational, analytical and IT skills to support reporting and planning
• Strong communication skills and the ability to engage and motivate others
• Proven ability to drive results and achieve targets within a team setting
• A proactive, motivated approach and commitment to delivering positive outcomes
• Vetting and checks: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
• Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents.

We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf.

The Trust is committed to equal opportunities.

• Google Chrome is the preferred browser to access Serco careers website
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime Health Line, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.

They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

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