As a Finance and Payroll Support Coordinator in our Defence team, you'll help ensure accurate, timely financial support across key Defence Academy contracts. You'll work closely with operational leaders, support services colleagues and finance partners to deliver essential financial processes that keep our services running smoothly and support positive outcomes for those who rely on them.
Your work will help create impactful solutions by improving the quality, accuracy and flow of financial information. You'll build trusted relationships with colleagues and contribute to the future of a service that plays an important role in supporting Defence training and capability.
What you'll do as a Finance and Payroll Support Coordinator
- Provide financial support across the DACI and JSCSC contracts, ensuring tasks are delivered accurately and on time.
- Support core finance activity, including raising fixed fees, ad hoc invoicing, reconciliations, billing for service variations, pass-through charges and recharges.
- Maintain Petty Cash and R and R administration when required.
- Manage invoice queries to support timely payment and maintain the unbilled invoice process, escalating issues where necessary.
- Build strong working relationships with internal and external stakeholders to ensure excellent service delivery.
- Support off-site Centres of Excellence and Shared Service Centres (SSC) with finance queries and processes.
Qualifications and requirements
- A good general level of education, ideally with GCSEs (A-C) in English and Mathematics.
- Strong PC literacy, including Microsoft Outlook, Word, Excel and PowerPoint.
- Previous finance experience (preferred but not essential).
- The ability to work well both independently and as part of a team, with strong communication and interpersonal skills.
- Confidence working under pressure, with great attention to detail and a methodical, deadline-driven approach.
- A proactive mindset, able to seek improvements in processes and build effective working relationships.
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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Finance and Payroll Support Coordinator employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
