At a Glance
- Tasks: Support and maintain IT services, ensuring teams can work effectively with robust technology.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Competitive salary, benefits, and opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to innovation and service excellence.
- Why this job: Make a real impact while working in a dynamic and supportive environment.
- Qualifications: 2+ years as a desktop or field engineer with strong IT knowledge.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Cambridge/Norwich area with regular travel. Full Time, Permanent. Salary: Competitive salary plus benefits. Here at Serco, we are dedicated to delivering critical public services in areas that have a real impact on people\\\'s lives. As a Field Services Engineer, you\\\'ll play a key role in supporting and maintaining both secure and non-secure IT services across our operations, ensuring our teams and clients can work confidently and effectively with robust, well-managed technology.
You will act as a hands-on technical expert, providing 3rd line support, fault resolution, and proactive system maintenance across a wide range of services within the My Technology environment. From diagnosing and repairing complex issues to collaborating with service and delivery teams, you\\\'ll be a crucial part of delivering service excellence and continual improvement.
Responsibilities
- Provide day-to-day technical support and escalation for operational and project-related issues
- Offer expert input to Technical Delivery Managers and Project Managers on product development
- Diagnose and repair faults, conduct routine maintenance, and implement system upgrades
- Act as the go-to expert on My Technology services, offering advice, guidance, and training
- Own and resolve incidents and service requests in line with SLAs using ITIL best practices
- Work with suppliers to ensure services are maintained within agreed service levels
- Lead and contribute to service improvements, innovation, and compliance with governance frameworks
We bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won\\\'t be hard to find. You\\\'ll also work with great people. You\\\'ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer
- A customer-first mindset and strong problem-solving skills
- Ability to work independently and as part of a collaborative team
- A proactive and solutions-driven approach
- Experience mentoring or supporting team members
- Strong ownership of tasks and commitment to completing projects
Skills & Experience
- 2+ years\\\' experience as a desktop or field engineer
- Strong working knowledge of Windows 10/11 and managed desktop environments
- Solid grasp of ITIL processes and experience with ServiceNow or similar tools
- Experience with solution rollout, project support, and technical escalation
- Familiarity with Active Directory, Group Policy, and secure systems (CES+ desirable)
- Understanding of managed print and AV solutions
- Knowledge of Office 365, SCCM, Intune, AirWatch, Windows Server, and mobile devices (Apple & Android)
- Hold a valid UK driving license
- Must hold or be eligible to obtain SC Clearance, Disability Confident
Disability Confident / EEO
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Serco\\\'s purpose is to impact a better future. At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Field Services Engineer in Heathfield employer: Serco Group plc
At Serco, we pride ourselves on being an excellent employer, offering a dynamic work environment in the Cambridge/Norwich area where you can make a real difference in public services. Our commitment to employee growth is evident through our supportive culture and access to global networks that promote diversity and inclusion. With competitive salaries and a focus on innovation, you'll find ample opportunities for personal and professional development while working alongside dedicated colleagues who strive for excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Heathfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what they do and how your skills as a Field Services Engineer can make a difference. Tailor your answers to show how you align with their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your technical expertise and problem-solving skills, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Serco and making an impact.
We think you need these skills to ace Field Services Engineer in Heathfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight relevant experience, especially in IT support and fault resolution. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Serco. Keep it concise but impactful – we love a good story!
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with Windows environments, ITIL processes, and any tools like ServiceNow. We’re keen to see how you can bring your expertise to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Serco Group plc
✨Know Your Tech Inside Out
As a Field Services Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of Windows 10/11, ITIL processes, and tools like ServiceNow. Be ready to discuss specific examples of how you've diagnosed and resolved complex issues in the past.
✨Showcase Your Problem-Solving Skills
Serco values a customer-first mindset and strong problem-solving abilities. Prepare to share instances where you've tackled challenging problems or improved service delivery. Highlight your proactive approach and how it led to successful outcomes.
✨Emphasise Team Collaboration
This role requires working closely with various teams. Be prepared to talk about your experience collaborating with others, mentoring team members, or contributing to service improvements. Show that you can thrive in a supportive environment and help elevate your colleagues.
✨Understand the Company’s Mission
Familiarise yourself with Serco's purpose and the sectors they operate in. During the interview, express your alignment with their mission to deliver essential public services. This shows your genuine interest in the role and the impact you can make as part of their team.
