Field Officer - Electronic Monitoring

Overview

On a day-to-day basis, you\’ll head off to visit individuals in their homes to install tagging equipment. You\’ll either work alone or alongside a Monitoring Support Officer. With every individual you meet, you\’ll have the opportunity to build their confidence in both you and the justice system, reassuring them of their safety, as well as that of the public. With every successful case, you\’ll be directly helping reduce the pressure on the prison system and give ex-prisoners the chance to be part of their community again. Every day and every individual are different, which is what makes this role so varied and full of opportunities.

Our current Electronic Monitoring Field Officers come to us with different work and life experiences. What you\’ve done before doesn\’t matter; what matters is that you\’re committed to making a difference to the lives of others—the rest you will learn during your 2 weeks initial training course and through shadowing and mentorship from other experienced colleagues. You must have a current valid UK driver\’s license, be reasonably fit and have good written and verbal communications skills, essential to building relationships and rapport with any of the individuals that you meet. Additional information: All offers of employment are subject to Baseline Personnel Standard Security vetting (which includes right to work/identity checks, a basic criminal record check and verification of the last 3 years of employment or academic activity).

About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco we support fair access to employment for those with unspent criminal convictions through the Bang the Box pledge (some may be exempt due to the nature of the role and the security clearance required).

Salary and location: £26,496 per year – estimated. Full time. Due to the nature of the role and operational requirements you must live in or within the SY1-5 postcode area. Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.

Responsibilities

• Visit individuals in their homes to install tagging equipment.
• Work alone or alongside a Monitoring Support Officer.
• Build confidence in you and the justice system and reassure individuals of safety and public safety.
• Contribute to reducing pressure on the prison system and help ex-prisoners reintegrate into the community.
• Learn through a 2-week initial training course and shadowing/mentorship from experienced colleagues.

Qualifications

• Current valid UK driver\’s license.
• Reasonably fit with good written and verbal communication skills.
• Ability to build relationships and rapport with individuals encountered in the role.
• Baseline Personnel Standard Security vetting process (right to work/identity checks, basic criminal record check, and verification of the last 3 years of employment or academic activity).

Benefits

• Base salary of £26,031 per annum.
• Company car (includes personal use).
• Pension (matched up to 6%), life insurance; 25 days annual leave plus Bank Holidays.
• Continuous training and development opportunities.
• A range of health and wellbeing benefits (Employee Assistance Programme, MIND, Simply Health Care and Dental Plans, and more).
• Discounts on Merlin Attractions, mobile phone discounts, cinema, leisure, retail and hospitality discounts, and more.
• A supportive team and culture with a focus on diversity and inclusion.

Working patterns: We are operational all year round, with a range of shifts. Your contractual working week is an average 37.5 hours per week, on a rolling rota including weekends and bank holidays. Evening shifts range from 5pm to 1am. Flexibility is key, and there may be occasions when you are required to start earlier or finish later; we operate on a rota basis (provided approximately 10 weeks in advance) to allow meaningful time off.