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- Tasks: Manage sensitive cases and provide empathetic support to those in need.
- Company: Public safety service provider dedicated to community welfare.
- Benefits: Flexible evening shifts, supportive team environment, and valuable experience.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Customer service experience and strong interpersonal skills.
- Other info: Part-time role with 20 hours per week, starting from 6pm.
The predicted salary is between 1040 - 1248 £ per month.
A public safety service provider is seeking a compassionate Operational Support Officer in the United Kingdom to join their evening team. This role involves managing sensitive cases, providing empathetic support, and effectively communicating with various stakeholders.
Candidates should have customer service experience and strong people skills. The position requires handling calls, documenting information accurately, and escalating welfare concerns when necessary.
The hours are 20 hours per week, with flexible shifts starting from 6pm.
Evening EMS Support Officer employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening EMS Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the public safety sector, especially those who work in evening roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your communication skills! Since this role involves managing sensitive cases, being able to convey empathy and clarity is key. Role-play scenarios with friends or family to get comfortable.
✨Tip Number 3
Showcase your customer service experience! When you get the chance to interview, share specific examples of how you've handled tough situations with compassion and professionalism.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Evening EMS Support Officer. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Evening EMS Support Officer
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your compassionate side! Share experiences where you've provided support or helped someone in need. This role is all about empathy, so make sure we feel that in your words.
Highlight Your Customer Service Skills: We want to know about your customer service experience! Be specific about the roles you've had and how you’ve effectively communicated with people. This will show us you're ready to handle sensitive cases with care.
Be Clear and Concise: When documenting your information, clarity is key! Make sure your application is well-structured and easy to read. We appreciate straightforward communication, especially since this role involves handling calls and documenting details accurately.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Serco Group plc
✨Show Your Compassion
As an Evening EMS Support Officer, empathy is key. Prepare examples from your past experiences where you demonstrated compassion and understanding, especially in challenging situations. This will show that you can handle sensitive cases with care.
✨Brush Up on Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter, so you can demonstrate your ability to communicate with various stakeholders during the interview.
✨Highlight Customer Service Experience
Make sure to emphasise your customer service background. Think of specific instances where you resolved issues or provided support. This will help the interviewers see how your skills align with their need for someone who can manage calls and document information accurately.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle welfare concerns. Prepare by thinking through potential scenarios and your responses. This will help you feel more confident and ready to tackle any situation they throw your way.
