Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch employee relations support and guidance to managers and staff.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy 25 days leave, pension scheme, discounts, and health support.
- Why this job: Make a real impact in a supportive environment with diverse opportunities.
- Qualifications: GCSEs in Maths and English; experience in employee relations preferred.
- Other info: Be part of a passionate team committed to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Here at Serco, we are looking for an ER Advisor who will be the first point of contact for customers ensuring all employee relations inquiries are processed with high levels of service excellence. You will provide ER guidance, covering aspects of the employee life cycle and People Management processes in line with service level agreements and business rules.
Responsibilities
- Provide an ER service to people managers on a range of human resources issues, employee life cycle procedures and policies consistent with employee standards, legislation and guidelines.
- Manage end-to-end and timely closure of employee relations cases (disciplinary, performance, absence, grievance, absence management etc.).
- Ensure all activities are accurately logged on the People Services case management system, updated regularly and documents stored in employee files as required by Serco.
- Provide effective advice to ensure that people management policy and guidance are in line with employment law, case law and best practice.
- Work with sensitive data in line with data protection legislation.
- Provide excellent customer service in all interactions with UK Serco employees, partners, alumni and applicants to provide provision of HR guidance and advice.
- Use defined procedures, knowledge base and policies when providing service to the employee/partner.
- Follow through on commitments and take responsibility to achieve results.
- Proactively reassign complex and problematic cases to the ER Case Managers, to ensure rapid resolution or escalating required issues to the management team.
Qualifications
- Numerate and literate, with GCSEs in Maths and English grade A-C or equivalent.
- Must be able to demonstrate experience in Employee relations within a Customer Service Environment.
- CIPD is desirable but not essential.
- Have excellent communication skills, be flexible and friendly, with a high level of self‑motivation & initiative.
- Required to manage time effectively in order to complete heavy workload and meet deadlines.
- Proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
- Strong knowledge of MS Office, including Word, Excel, and Outlook.
- Be able to work in a high‑pressure environment.
Benefits
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ER Advisor employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former Serco employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the ER Advisor role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of employee relations. Familiarise yourself with common HR issues like grievances and performance management. We want you to show off your expertise and how you can provide top-notch service excellence!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with people, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable with discussing HR topics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Serco team and ready to dive into the world of employee relations.
We think you need these skills to ace ER Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ER Advisor role. Highlight your experience in employee relations and customer service, and show how you align with Serco's values and mission.
Showcase Your Skills: Don’t forget to mention your communication skills and ability to handle sensitive data. Use specific examples from your past experiences to demonstrate how you've successfully managed employee relations cases.
Be Professional Yet Friendly: Since this role involves a lot of interaction with employees, it’s important to convey a friendly yet professional tone in your application. Let your personality shine through while maintaining a level of professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining the Serco team!
How to prepare for a job interview at Serco Group plc
✨Know Your Employee Relations Stuff
Make sure you brush up on your knowledge of employee relations, especially the policies and procedures relevant to Serco. Familiarise yourself with common issues like disciplinary actions, grievances, and absence management. This will help you answer questions confidently and show that you're ready to provide effective ER guidance.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with employees and managers, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service or resolved conflicts. Highlight your communication skills and how you maintain professionalism under pressure.
✨Demonstrate Your Organisational Skills
As an ER Advisor, you'll need to manage multiple cases simultaneously. Be ready to talk about how you prioritise tasks and manage your time effectively. Share any tools or methods you use to stay organised, as this will show that you can handle the workload and meet deadlines.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities in real-life situations. Prepare by thinking through potential challenges you might face in the role and how you would address them. This will demonstrate your proactive approach and ability to think on your feet.
