At a Glance
- Tasks: Lead daily operations at the leisure centre, ensuring a safe and enjoyable environment for all.
- Company: Join a community-focused trust dedicated to promoting health and wellbeing.
- Benefits: Enjoy free gym membership, training opportunities, and discounts at over 1,000 retailers.
- Other info: Flexible working options and a commitment to equal opportunities for all applicants.
- Why this job: Make a positive impact on your community while developing leadership skills.
- Qualifications: Experience in managing teams and a strong understanding of health and safety practices.
The predicted salary is between 30000 - 40000 £ per year.
Overview
As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages.
By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.
Responsibilities
- Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
- Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
- Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
- Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
- Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
- Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
Qualifications
- Proven experience supervising or managing teams within a leisure, hospitality or operational environment.
- Strong understanding of health and safety practices, with confidence to lead during high‑pressure or emergency situations.
- Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.
- Ability to organise, prioritise and manage multiple operational demands effectively.
- Excellent communication and interpersonal skills with the ability to build trust and motivate others.
- A proactive, hands‑on approach, taking pride in maintaining high standards and delivering a great customer experience.
- First Aid at Work, Pool Plant Operators (PPO) and National Pool Lifeguard Qualification (NPLQ) are desirable.
Benefits
- Free gym membership for you and your immediate family.
- Free safeguarding training and DBS checks.
- Free swimming lessons and holiday clubs for one child (50% off for additional children).
- 21 days' holiday (prorata) plus bank holidays.
- 6% employer‑matched pension contribution.
- Training and development opportunities.
- Employee Assistance Programme, Wisdom wellbeing app, personal trainer discounts.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment.
- Learn /employee-benefits.
- Equal Opportunity
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all.
We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed
- Interview
Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
Simply opt into the relevant scheme on the application form.
- Ban
- The
Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.
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Duty Manager - Leisure Solutions Community Trust, Oxford employer: Serco Group plc
Serco Group Plc is an exceptional employer located in Wigston, offering a supportive work environment that prioritises rehabilitation and resettlement. With a strong commitment to employee growth, Serco provides comprehensive benefits including annual leave, a pension scheme, and health support services, making it an ideal place for those passionate about making a meaningful impact in offender management.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Leisure Solutions Community Trust, Oxford
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Serco Group plc. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Serco Group plc. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager - Leisure Solutions Community Trust, Oxford
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Serco Group plc aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Serco Group plc
✨Highlight Your Passion for Sports
When chatting with Serco Group plc, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
