At a Glance
- Tasks: Lead a dynamic team to ensure safety, customer satisfaction, and smooth operations in a leisure facility.
- Company: Join Leisure Solutions Community Trust, dedicated to promoting active lifestyles in Milton Keynes.
- Benefits: Enjoy 21 days of holiday, competitive pay, and opportunities for personal growth.
- Other info: Be part of a passionate team focused on creating healthier, happier communities.
- Why this job: Make a real difference in your community while developing leadership skills in a fun environment.
- Qualifications: Experience in managing teams and a strong understanding of health and safety practices.
The predicted salary is between 32000 - 40000 £ per year.
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our Team.
Responsibilities
- Lead on Health, Safety and Quality, ensuring full compliance with legislation, maintaining safe systems of work, and taking control during incidents and emergencies.
- Drive Commercial performance, supporting sales activity, improving member retention and ensuring excellent customer service standards across the facility.
- Oversee Operations, including opening and closing the centre, managing rotas and ensuring the smooth delivery of all daily programmes.
- Monitor the facility throughout the day, proactively identifying and resolving issues to maintain high standards of cleanliness, safety and presentation.
- Lead, coach and develop colleagues, ensuring they are well‑trained, engaged and delivering consistently high performance.
- Act as a visible leader on site, building trust with customers and responding positively to feedback, queries and community needs.
Qualifications
- Proven experience supervising or managing teams within a leisure, hospitality or operational environment.
- Strong understanding of health and safety practices, with the confidence to take the lead in high‑pressure or emergency situations.
- Commercial awareness with experience supporting sales, customer engagement or service improvement initiatives.
- Ability to organise, prioritise and manage multiple operational demands effectively.
- Excellent communication and interpersonal skills, with a natural ability to build trust and motivate others.
- Proactive, hands‑on approach, with pride in maintaining high standards and delivering a great customer experience.
Desirable: First Aid at Work and Pool Plant Operators qualification (PPO).
Essential: National Pool Lifeguard Qualification (NPLQ).
Vetting and Checks
An Enhanced DBS check is required for this role, including spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Benefits
Holidays: 21 days plus
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Leisure Solutions Community Trust, Milton Keynes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Group plc. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Group plc
Don't be shy about reaching out to Serco Group plc directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Leisure Solutions Community Trust, Milton Keynes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Group plc and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Group plc
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
