At a Glance
- Tasks: Lead daily operations and create a safe, welcoming environment for all visitors.
- Company: Join Serco Leisure, a top UK operator of leisure centres and sporting facilities.
- Benefits: Enjoy free gym membership, holiday clubs, and discounts at 1,000+ retailers.
- Other info: Flexible working options and guaranteed interviews for eligible applicants.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in management or supervisory roles, strong leadership, and health & safety commitment.
The predicted salary is between 30000 - 40000 £ per year.
As Duty Manager, you'll play a vital role in creating a safe, welcoming and high-performing environment for customers, colleagues and community groups.
From overseeing daily operations and maintaining high standards of health and safety to supporting colleagues' development and driving continuous improvement, your work will have a direct impact on the experience of everyone who visits the centre.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Responsibilities
- Support the Centre Manager and wider leadership team with the day-to-day operation of the leisure centre
- Take responsibility for shift management, ensuring a safe, efficient and welcoming environment for customers and colleagues
- Lead and support lifeguarding, housekeeping and facility presentation standards throughout the centre
- Manage incidents, accidents and emergencies, carrying out investigations and follow‑up actions where required
- Support colleague training, induction and development to ensure high standards of service and compliance
- Help drive growth, innovation and continuous improvement through stock management, rota planning and operational excellence
Qualifications
- Have experience in a supervisory or management role within a leisure, hospitality or customer‑facing environment
- Demonstrate strong leadership skills with the ability to motivate, support and develop colleagues
- Have a commitment to health and safety, customer care and delivering high-quality services
- Be confident making decisions, managing priorities and responding effectively in emergency situations
- Hold a valid National Pool Lifeguard Qualification (NPLQ)
- Pool Plant Operator Qualification (PPO)
- First Aid at Work qualification (desirable)
- Equal Opportunities
We prioritise your skills and potential, and champion equal opportunities for all.
We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed
- Interview
Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
Simply opt into the relevant scheme on the application form.
- Ban
- The
Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.
Benefits
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days' holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn /employee-benefits
- #J-18808-Ljbffr
Duty Manager - Leisure Solutions Community Trust, Loughborough employer: Serco Group plc
Serco Group Plc is an exceptional employer located in Wigston, offering a supportive work environment that prioritises rehabilitation and resettlement. With a strong commitment to employee growth, Serco provides comprehensive benefits including annual leave, a pension scheme, and health support services, making it an ideal place for those passionate about making a meaningful impact in offender management.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Leisure Solutions Community Trust, Loughborough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Group plc. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Group plc
Don't be shy about reaching out to Serco Group plc directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Leisure Solutions Community Trust, Loughborough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Group plc and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Group plc
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
