At a Glance
- Tasks: Oversee facility operations, ensuring safety and high-quality customer service.
- Company: Swale Leisure Trust promotes active lifestyles in a friendly and safe environment.
- Benefits: Enjoy free membership, discounted classes, training opportunities, and a generous pension scheme.
- Other info: Disability Confident employer offering interviews to qualified applicants with disabilities.
- Why this job: Join a vibrant team dedicated to community engagement and personal development.
- Qualifications: Passion for service, team leadership experience, and customer interaction skills preferred.
The predicted salary is between 28800 - 43200 € per year.
Band 6: Permanent, Full Time Serco Leisure is one of the UK\'s leading national operators of leisure centres, destination venues and elite sporting facilities.
We\'re recruiting a Duty Manager to manage the Maidstone Leisure Centre facility, ensuring all activities are delivered to a high standard with safety as the first priority. The role will involve a high level of customer interaction as well as the deployment and supervision of the operational team, alongside taking control and responding in the event of any emergency situation.
You\'ll lead operational teams, manage daily activity, respond to incidents and emergencies, and provide a visible management presence across the site. Safety, customer experience and teamwork are at the heart of this role.
Key responsibilities Open and close the site and maintain security
Supervise and deploy lifeguards and operational staff
Ensure compliance with health & safety and outdoor pool procedures
Respond to accidents, incidents and emergency situations
Deliver excellent customer service and handle customer feedback
Carry out site checks and maintain standards of cleanliness and presentation
Support cash handling and basic financial procedures
Assist with staff training, rotas and absence management
What we\'re looking for Experience in a leisure, aquatic or supervisory role / operational leadership
Emergency response leadership
People management experience
Confident leader who stays calm under pressure
Strong customer service and communication skills
High standards of health & safety awareness
Comfortable working outdoors in all weather conditions
Desirable Qualifications NPLQ
Pool Plant Operators Qualification (PPO) - training will be provided for the successful candidate without PPO.
First Aid at Work including AED
Why Serco Clear career progression and ongoing learning & development
Opportunity to lead, coach, and grow within a nationally recognised leisure operator
Competitive salary and performance-related income opportunities
Free membership at the Centre plus heavily discounted use of classes and facilities.
Free safeguarding training and DBS check
Excellent Development and Training Opportunities
6% employer matched pension contribution
Up to 22 days annual leave (Pro Rata) + Public Holidays
Life assurance up to 2x base salary
For all Leisure benefits please see Employee Benefits (moreleisure.com)
Serco/Serco Leisure Operating Limited are appointed as the Trust\'s Managing Agents. We manage the recruitment process and the Trust\'s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company\'s policy, employees will have a DBS check where appropriate.
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Duty Manager in Maidstone employer: Serco Group plc
Swale Leisure Trust is an exceptional employer dedicated to fostering a vibrant and supportive work environment where team members can thrive. With a strong emphasis on employee development, we offer comprehensive training opportunities, generous benefits including free membership and a competitive pension scheme, and a culture that prioritises safety and customer satisfaction. Join us in making a positive impact on the community while enjoying a fulfilling career in leisure management.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Maidstone
✨Tip Number 1
Familiarise yourself with the values and mission of Swale Leisure Trust. Understanding their commitment to promoting active, healthy lifestyles will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in customer service or team leadership, especially in leisure or sports environments. Be ready to share specific examples of how you've successfully managed teams or improved customer satisfaction in past roles.
✨Tip Number 3
Prepare to discuss how you would handle emergencies or challenging situations. Think of scenarios where you had to make quick decisions or ensure safety, as this is crucial for a Duty Manager role.
✨Tip Number 4
Show your willingness to learn and grow by expressing interest in the training opportunities offered, such as safeguarding training and obtaining certifications. This demonstrates your commitment to professional development and aligns with their values.
We think you need these skills to ace Duty Manager in Maidstone
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight how your skills and experiences align with their expectations.
Highlight Relevant Experience:Emphasise any previous experience in leisure management or customer service roles. Provide specific examples of how you've successfully managed teams or ensured high standards of safety and service.
Show Your Passion:Convey your enthusiasm for promoting active, healthy lifestyles. Share personal anecdotes or experiences that demonstrate your commitment to customer service and community engagement.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Serco Group plc
✨Show Your Passion for Customer Service
As a Duty Manager, you'll be interacting with customers regularly. Make sure to express your enthusiasm for providing excellent service and how you can contribute to creating a friendly and fun environment.
✨Demonstrate Leadership Skills
Highlight any previous experience in leading a team or managing operations. Be prepared to discuss how you motivate staff and ensure high standards of service and safety during busy periods.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Think of examples from your past experiences where you successfully managed a crisis or ensured compliance with safety regulations.
✨Research Swale Leisure Trust
Familiarise yourself with the mission and values of Swale Leisure Trust. Understanding their commitment to promoting active lifestyles will help you align your answers with their goals during the interview.
