Detention Custody Officer
CAPTION:
- Company: Serco Limited
- Salary: £30,000-£30,000 per annum
- Hours: Full-time
- Location: Gatwick, RH6 0PQ
- Job type: Permanent
- Posting date: 22 Sept 2026
- Closing date: 22 Oct 2026
Summary
Serco Limited
Location: Gatwick Immigration Removal Centre (RH6 0PQ) Schedule: Full-time, permanent, variety of shift patterns Salary: £30,000pa, rising to £31,064pa after Graduation and rising to £34,154pa after 12 months
This isn't just security work. It's people work. You'll support individuals during some of the most difficult moments of their lives - staying calm, showing respect, and making a real difference every day.
Why this role matters
- You create a safe, secure environment
- You treat everyone with dignity and respect
- You support people who may be scared, frustrated or vulnerable
- You rely on communication and empathy - not just authority
What you'll actually do
- Maintain safety and security across the centre
- Build professional, respectful relationships
- De-escalate challenging situations calmly
- Support people from diverse cultures and backgrounds
- Stay alert, hands‑on, and ready for anything
You're made for this if you are…
- Calm under pressure
- Able to listen without judgement
- Confident handling difficult situations
- Respectful of every background and culture
- Motivated to help people through tough moments
No experience? No problem. If this sounds like you
- you're made for this.
What shifts look like
- 40 hours per week (average)
- Day + night shifts (6-12 hours)
- Fair, structured rota
- Paid breaks on night shifts
Location note: Limited public transport
- Ideally live within 30 miles
- Free minibus from Gatwick Airport (Atlantic House)
What you'll get
Training and development:
- 9 week fully paid training programme
- Learn conflict resolution, communication, cultural awareness
- Clear pathways into leadership & specialist roles
Benefits:
- 224 hours annual leave (incl. bank holidays)
- Pension (matched up to 6%)
- Free on-site parking
- Subsidised meals + 1 free meal per day
- Full uniform provided
- Employee discounts + Blue Light Card
Application process
- Online application
- 1-hour virtual interview (Teams)
- Assessment day (group tasks, fitness test, site tour)
- 9-week training (full attendance required)
Eligibility and checks (important)
- Must already have the right to work in the UK (no visa sponsorship)
- Typically requires:
- Indefinite leave to remain
- 3+ years living in the UK
- Security clearance required:
- Home Office CTC
- Enhanced DBS (adult and child barring)
- 5 years checkable history
#J-18808-Ljbffr
Detention Custody Officer employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
