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- Tasks: Engage with customers to boost gym memberships and swim lessons while hitting sales targets.
- Company: Join More Leisure Trust, a vibrant community-focused organisation promoting active lifestyles.
- Benefits: Enjoy free gym membership, discounts, training opportunities, and a solid pension plan.
- Why this job: Be part of a fun team that makes a real difference in people's lives every day.
- Qualifications: Customer service experience and a passion for sales are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Position Overview
Here at More Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team.
We are looking to recruit a Customer Sales Advisor to join our team. In this role you will be responsible for growing the Serco leisure gym membership and swim lesson programme. You will mainly be based at Oaktree leisure centre & Water Meadows; however, you will also cover local sites alongside supporting site performance or cover.
The successful candidate must be able to deal with customers both face to face and over the phone, as the main role for the position is ensuring daily sales targets and KPIs are hit in line with individual and site performance. You will show proactiveness and innovation within the role in addition to being self‑motivated and target driven. We are keen to find an individual who can identify opportunities for lead generation through outreach to meet sales targets, whilst supporting the active community programme and engaging with inactive people. You may also be required to assist other members of staff or help facilitate a safe, fun and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities.
Serco manages these facilities on a day-to-day basis on behalf of the Trust. Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and help to provide a safe and fun environment to stay healthy and connected to others.
We value a diverse team and are focused on internal progression. Whether you specialise your skills, undertake additional training or progress into senior management, you’ll find the opportunity you need to evolve your career. Our staff provide the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities.
- Free safeguarding training and DBS check.
- Excellent development and training opportunities.
- 6% employer matched pension contribution.
- Up to 21 days annual leave (pro rata) + public holidays.
- Life assurance up to 2× base salary.
- All Leisure benefits.
Requirements
- Previous experience dealing face to face with customers and over the phone in a busy environment, including sales experience.
- Good communication and customer care skills, with a maturity and calmness to work under pressure.
- Ability to handle cash and maintain customer records.
- Good telephone manner and confident using IT systems.
- Proactiveness, innovation, self‑motivated and target driven.
- Desirable: driving licence due to travel between sites.
- Desirable: Level 2 or 3 Fitness Instructor qualification.
Disability Confident
A Disability Confident employer will offer an interview to any applicant with a disability who meets the minimum criteria for the job, unless constrained by high‑volume or high‑peak recruitment situations. For more details please see the company’s policy.
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Customer Sales Advisor employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, check out More Leisure Trust's mission and values. This way, you can show how your goals align with theirs, making you a perfect fit for the Customer Sales Advisor role.
✨Tip Number 2
Practice your sales pitch! Since this role is all about meeting targets and engaging with customers, prepare a few examples of how you've successfully sold products or services in the past. This will help you shine during the interview.
✨Tip Number 3
Be proactive! Think of ways you can contribute to growing the gym membership and swim lesson programme. Bring these ideas to the table during your interview to demonstrate your initiative and creativity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the More Leisure Trust team and supporting an active community.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for promoting active lifestyles shine through. We want to see how you can contribute to our mission of making every day more enjoyable for our community.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service and sales. We’re looking for those who can handle busy environments and meet targets, so don’t be shy about showcasing your skills!
Be Personable: Since you'll be dealing with customers face-to-face and over the phone, it’s important to convey your communication skills. Use a friendly tone in your application to reflect how you’d interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Serco Group plc
✨Know the Company Inside Out
Before your interview, take some time to research More Leisure Trust. Understand their mission to promote active lifestyles and how they operate. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Sales Skills
Since the role is all about meeting sales targets, prepare specific examples from your past experiences where you've successfully driven sales or improved customer engagement. Be ready to discuss how you can contribute to growing the gym membership and swim lesson programme.
✨Demonstrate Your Customer Care Expertise
Highlight your experience dealing with customers both face-to-face and over the phone. Share stories that showcase your communication skills and ability to handle pressure. Remember, they want someone who can maintain a friendly and professional environment while achieving targets.
✨Be Proactive and Innovative
Think of ways you can identify lead generation opportunities and support the active communities programme. Bring ideas to the table during your interview to demonstrate your proactive nature and willingness to contribute beyond just meeting sales goals.
