At a Glance
- Tasks: Ensure the safety and security of detainees during court proceedings.
- Company: Join a leading organisation in Prisoner Escort Custody Services.
- Benefits: Competitive salary, pension scheme, and extensive training opportunities.
- Other info: Flexible shifts with clear progression and support for mental health.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: Strong communication skills and ability to manage conflict effectively.
The predicted salary is between 27220 - 30172 £ per year.
Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you'll play a key role in helping keep the justice system safe and secure. In addition to job security and stability we offer:
- Salary: £27,220 (35hrs pw), rising to £28,179 from 1st September 2026
- Further clear annual progression (Year 2: £28,865; Year 3: £29,508; Year 4: £30,172)
- We operate 24/6 across early and late shifts, so flexibility is essential.
- Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands.
- Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead.
- Part-time working may be considered, but this must be across full working days, as reduced daily hours are not available.
As a PCO, you'll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You'll be responsible for detainees throughout court proceedings until their return to custody or release.
Key duties include:
- Escorting detainees within the court, including to courtrooms, cells, and facilities
- Supervising detainees during hearings to maintain safety and security
- Managing sensitive situations and maintaining strict confidentiality
- Supporting detainee welfare, including access to food, drink, and wellbeing checks
- Monitoring behaviour and responding to incidents or risks
- Conducting searches to maintain a secure environment
- Completing accurate records and documentation
- Working closely with court staff and partners to ensure smooth operations
Requirements:
- Full UK driving licence (B/B1) (desirable)
- Reasonable fitness for the physical demands of the role
- Strong communication skills (written and verbal)
- Ability to stay calm and make decisions under pressure
- Confidence managing behaviour and de-escalating conflict
- Teamwork and the ability to follow processes accurately
- Professionalism, integrity, and respect for confidentiality
Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa, it must have at least two years remaining, and you must have at least one year's UK residency (to enable required counter signatory checks by a recognised professional). All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.
Benefits:
- Holidays: 20 days (rising to 25 after 7 years' service) plus bank holidays (pro rata'd)
- Pension: Up to 6% contributory pension scheme (matched by Serco)
- Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
- Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms
- Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more
Prisoner Custody Officer in Croydon employer: Serco Group plc
As a Prisoner Custody Officer with us, you'll be part of a dedicated team that plays a vital role in maintaining the safety and security of the justice system. We offer competitive salaries with clear annual progression, comprehensive training and development opportunities, and a supportive work culture that prioritises employee wellbeing. Located in a dynamic environment, our flexible shift patterns allow you to plan your life while making a meaningful impact on detainee welfare and court proceedings.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer in Croydon
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Serco Group plc, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Serco Group plc and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Prisoner Custody Officer in Croydon
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco Group plc and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco Group plc
✨Get to Know Public Sector Values
Before your interview with Serco Group plc, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco Group plc.
