As a Communications and Engagement Officer in our Communications team, you'll create engaging content, deliver impactful campaigns, and build meaningful relationships that help connect local communities with important council services and initiatives. Your work will directly support public engagement, increase awareness of key programmes, and help create positive outcomes for residents across Lambeth.
This is a varied and rewarding role where no two days are the same. You'll work across social media, campaigns, events, stakeholder engagement, and partnership development, helping to ensure our communications reach the right audiences in the right way. From promoting environmental services and apprenticeship opportunities to supporting community initiatives and public-facing events, your work will have a visible and positive impact on communities while helping to build trust, pride, and engagement across the borough.
What you'll do as a Communications and Engagement Officer
- Create, manage, and publish engaging content across a range of social media and digital communication channels.
- Develop, coordinate, and deliver communication and engagement campaigns that support organisational priorities and community objectives.
- Build and maintain strong partnerships with charities, community groups, local organisations, and external stakeholders.
- Promote council services and initiatives, including environmental services, skills programmes, training opportunities, and apprenticeship schemes.
- Plan, coordinate, and attend community events, engagement activities, and public-facing initiatives, acting as a professional representative of the organisation.
- Monitor campaign performance, analyse engagement data, and use insights to improve future communications and outreach activities.
Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Experience
- Experience in communications, marketing, public engagement, stakeholder management, or a related field.
- Strong content creation and copywriting skills, with experience producing engaging communications for a variety of audiences.
- Experience planning and delivering successful communication campaigns from concept through to evaluation.
- Confident building relationships with stakeholders, partners, and community organisations.
- Able to manage multiple projects simultaneously while maintaining excellent attention to detail and meeting deadlines.
- Experience within a local authority, council, public sector, or community-focused environment would be advantageous.
- Knowledge of apprenticeship, skills, employment, or training initiatives would be beneficial.
Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
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Communications, Education & Outreach Off-CS Environmental Services employer: Serco Group Plc
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