Employability Lead - Serco Pathways Programme in Cheswick Green

Overview

Serco Pathways is a dedicated program to source, support and sustain meaningful job opportunities for individuals who face structural and societal barriers to employment.

Responsibilities

• Build and manage talent pools of candidates from employability programmes, charities, probation services, and community organisations.
• Partner with social recruitment organisations, prisons, educational institutions, and local support networks to identify opportunities for people facing barriers to employment.
• Represent Serco at job fairs, community events, prison workshops, and outreach sessions – requiring regular travel and high stakeholder visibility.
• Support individuals from diverse and sometimes vulnerable backgrounds, helping them recognise their strengths and transition confidently into work.
• Align pathways candidates to suitable roles by identifying transferable skills and understanding hiring needs across Serco.
• Work closely with the wider Talent Acquisition team to ensure campaigns and hiring strategies support the goals of Serco Pathways.

Qualifications

• A natural people person – warm, genuine, easy to talk to, and someone people trust and feel safe opening up to.
• An exceptional communicator – able to engage confidently with senior leaders, charity partners, prison staff, community groups, and individuals with diverse lived experiences.
• Comfortable building and sustaining relationships with third‑party organisations.
• Strong stakeholder management and interpersonal skills, and the ability to travel and represent Serco confidently at events.
• The ability to motivate, encourage and inspire people who may lack confidence.
• An inclusive, non‑judgmental approach grounded in empathy, respect, and a genuine passion for social impact and helping people rebuild their futures.
• Good organisational and project management skills.

Benefits

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• A Serco benefits portal offering a wide range of discounts for major high‑street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

EEO Statement

Serco welcomes applications from people with criminal convictions and believes that meaningful employment transforms lives, strengthens families, and builds safer communities. Applications that meet the minimum essential criteria can apply via our Guaranteed Interview Scheme.