Field Operations Manager NW-AASC in Cheshire, Warrington

As a Field Operations Manager in our Justice and Immigration - AASC team, you'll lead the delivery of safe, compliant accommodation and vital support services that directly touch lives. You'll combine strong operational leadership with a people‑first approach to help create positive outcomes for communities and service users. This is a field‑based leadership role where your work has clear purpose. You'll guide and support Housing Officers and Maintenance Operatives across your portfolio, ensuring properties are safe, standards are met, and service users receive the support they need. Every decision you make helps build trust, stability, and a better future for those we serve.

What you’ll do as a Field Operations Manager:

• Lead, coach, and develop Housing Officers and Maintenance Operatives to deliver high‑quality, compliant services
• Ensure properties are safe, habitable, fully equipped, and maintained in line with contract, regulatory, and legislative requirements
• Oversee operational performance, using data and insight to identify risks, resolve issues, and drive continuous improvement
• Manage property inspections, maintenance activity, defects, and subcontractor performance across your portfolio
• Support service‑user dispersal, relocation, and ongoing support in line with contract requirements
• Work collaboratively with internal teams, landlords, subcontractors, and external partners to deliver effective outcomes, vetting and checks

Requirements:

• This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards.
• An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Qualifications and Experience:

• Proven experience managing and developing teams in an operational or field‑based environment
• Strong people‑leadership skills, with the confidence to manage performance, conduct audits, and handle HR processes
• The ability to analyse information, produce accurate reports, and act on operational insight
• Clear, confident communication skills and the ability to build trusted relationships with a wide range of stakeholders
• A full UK driving licence and flexibility to travel within the region; Disability Confident

Benefits:

• 25 days plus bank holidays
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds

Disability Confident:

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.