At a Glance
- Tasks: Support and develop Job Coaches to enhance their skills and confidence.
- Company: Join a dynamic team focused on employability and community impact.
- Benefits: Enjoy a contributory pension, extensive training, health support, and discounts.
- Other info: Access over 1,100 training courses and excellent career progression opportunities.
- Why this job: Make a real difference by empowering others and driving positive change.
- Qualifications: Experience in coaching or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Capability Lead in the employability team, you will support and develop Job Coaches across operational sites, helping them build skills and confidence to deliver meaningful outcomes. Your work will directly influence performance, growth, and positive impact for individuals and communities.
What you'll do
- Provide coaching, guidance and practical support to Job Coaches through observations, call reviews and 1-to-1 sessions
- Identify learning needs and deliver targeted development to build capability and confidence
- Share best practice across teams and embed continuous improvement initiatives
- Support the rollout and adoption of new processes and change initiatives
- Collaborate with Operations Managers to address performance challenges and improve outcomes
- Maintain accurate records of coaching activity and ensure alignment with contractual and quality standards
Qualifications
- Experience in employability, participant‑facing services or a customer service environment with a strong track record of performance
- Experience supporting, coaching or developing colleagues, with a passion for helping others grow
- A Level 3 qualification in Information, Advice and Guidance (IAG) or equivalent, or willingness to work towards this
- Strong communication and interpersonal skills, with the ability to work across different teams and stakeholders
- Excellent organisational, attention to detail, and the ability to manage multiple priorities
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Benefits
- Up to 6% contributory pension scheme
- Training and development: over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, including food, clothing, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donating pennies from monthly pay to the Serco People Fund Charity
StudySmarter Expert Advice🤫
We think this is how you could land Capability Lead
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Serco Group plc.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Serco Group plc.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Serco Group plc.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Serco Group plc. Apply directly through us to stand out!
We think you need these skills to ace Capability Lead
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Serco Group plc. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Capability Lead, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Serco Group plc
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Serco Group plc. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
