Candidate Experience Co-ordinator - FTC

Overview

We\’re looking for a Candidate Experience Co-ordinator to join Serco\’s Talent Acquisition team on a 12-month fixed term contract, supporting recruitment across our Immigration contracts. This role plays a key part in ensuring every candidate receives a professional, consistent, and positive experience throughout the application, assessment, and onboarding process. You\’ll act as a central point of contact for candidates and provide essential coordination and communication across a high-volume recruitment environment.

Responsibilities

• Act as the main point of contact for candidates from application through to onboarding.
• Conduct structured interviews in line with agreed criteria and role requirements.
• Coordinate interview scheduling, assessment days and onboarding activities in partnership with operational teams.
• Communicate clearly with candidates about application status, outcomes and next steps.
• Deliver proactive engagement with candidates post-offer to ensure a smooth pre-boarding experience.
• Support onboarding processes, including document collection and pre-employment checks.
• Maintain accurate records in Phenom and other tracking tools.
• Identify and share opportunities to improve the candidate journey.

Qualifications

• Experience in recruitment coordination, HR administration or candidate interviewing.
• Confident in using structured interview frameworks and scoring systems.
• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• Clear and professional written and verbal communication skills.
• Proficiency in applicant tracking systems (Phenom, SuccessFactors or similar).
• A candidate-focused approach with a commitment to delivering a high-quality experience.

Additional Information

This role will involve occasional travel to operational sites to support assessment and onboarding activities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.