As an Application Management Analyst in our Defence Academy team, you'll help ensure the reliability, performance, and continuous improvement of the business applications that support critical training and operational activities. Your work will enable colleagues and stakeholders to access the systems, data, and insights they need to make informed decisions and deliver positive outcomes.
This is a role with real purpose. By supporting and enhancing key business applications, delivering valuable business intelligence, and resolving technical issues efficiently, you'll help create impactful solutions that support learning, operational excellence, and the future success of the Defence Academy. Our work touches lives, and your contribution will help build trust, drive innovation, and make a positive impact on communities.
What you'll do as a Application Management Analyst
- Deliver business intelligence and management reporting using Microsoft Power BI
- Provide second-line support for business applications across the Defence Academy
- Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of service level agreements (SLAs)
- Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle
- Conduct system testing for bespoke application improvements and commercial off-the-shelf (COTS) application upgrades
- Assist with the configuration, optimisation, and continuous improvement of business applications
Strong working knowledge of Microsoft Power BI
- Experience using Transact-SQL (T-SQL)
- Proven troubleshooting and problem-solving skills
- Excellent communication, customer service, and stakeholder management abilities
- Strong attention to detail and commitment to quality
- Ability to work collaboratively within a team and manage competing priorities effectively
Desirable Skills:
- Experience with SharePoint
- Familiarity with TOPdesk or other call-management systems
- Experience with CAFM Explorer or other facilities management systems
- Ability to work to exacting standards and tight deadlines
- Strong workload-prioritisation skills
- Positive, adaptable, and collaborative approach
- Experience in an Application Support or Application Management environment
- Awareness of Six Sigma or other lean methodologies
Competitive holiday package
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
#J-18808-Ljbffr
Application Management Analyst employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
