Cleaning Supervisor in Warrington

Salary: £33,500 per annum plus company van (driving licence essential).

Schedule: Full-time 37.5 hours per week with flexible working hours between 8:00 AM and 6:00 PM, Monday to Friday.

Ready to impact a better future? As a Cleaning Supervisor in our Justice and Immigration team, you’ll lead and support a team of Cleaning Operatives to deliver safe, compliant, and high-quality cleaning services across the North West region. Your work will help ensure properties are maintained to the required contractual standards and are ready to support service users when they need them most. This is a role with real purpose. By driving service quality, supporting colleagues, and maintaining safe and welcoming environments, you'll help create a positive impact on communities while ensuring our work continues to touch lives every day. You'll have the opportunity to build trust, support growth, and help us create impactful solutions that contribute to a better future.

What you’ll do as a Cleaning Supervisor:

• Support the day-to-day leadership, coaching, and performance management of Cleaning Operatives across the North West region.
• Monitor cleaning activities, audits, and quality standards to ensure contractual and compliance requirements are consistently achieved.
• Develop and oversee cleaning schedules, including cyclical, planned, and property turnaround cleans.
• Analyse operational performance, identify improvement opportunities, and support continuous improvement initiatives.
• Investigate complaints, monitor corrective actions, and provide accurate reports and performance information.
• Ensure health, safety, security, and environmental procedures are followed, including compliance with Control of Substances Hazardous to Health (COSHH), risk assessments, and incident reporting requirements.

Does this sound like you?

• Experience leading or supervising teams within a cleaning, facilities management, or operational environment.
• Strong communication and relationship-building skills, with the ability to engage colleagues and stakeholders effectively.
• Able to analyse information, monitor performance, and produce accurate reports.
• Confident using Microsoft Office applications and adapting to new systems and technologies.
• Full UK driving licence and willingness to travel across the region as required.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Vetting and checks: This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).