Sales Supervisor in Sittingbourne

Schedule: Full time 39.00 hours per week. Working 5 days out of 7 on a rota basis, with shifts scheduled between 9:00am and 8:00pm. The role includes working alternate weekends.

At Serco, we're pleased to be recruiting on behalf of Swale Community Leisure Trust. Swale Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Sales Supervisor to join their team and help make a positive difference every day.

As Sales Supervisor, you'll lead the membership sales and reception teams, helping more people access health, fitness and wellbeing opportunities within their local community. By delivering excellent customer experiences, supporting colleague development and driving membership growth, you'll play an important role in creating a positive impact on communities and helping the Trust achieve its vision for a healthier future.

What you’ll do as a Sales Supervisor:

• Lead and motivate the membership sales and reception teams to deliver outstanding customer service and achieve membership targets.
• Drive membership enquiries, lead generation activities and promotional campaigns to maximise sales opportunities.
• Support customers throughout their journey, from initial enquiry through to membership sign-up and ongoing engagement.
• Plan and coordinate local outreach activities and marketing initiatives in line with the monthly activity plan.
• Recruit, train and develop employees, ensuring effective inductions, ongoing learning and high performance standards.
• Work closely with the Commercial Manager to share insights, support commercial objectives and promote continuous improvement across front‑of‑house operations.

Does this sound like you?

• Experience in a sales, membership or customer service environment with a track record of achieving results.
• Strong communication and relationship-building skills with the confidence to engage a wide range of customers.
• Experience leading, coaching or supervising colleagues to achieve individual and team goals.
• Good organisational, analytical and information technology skills, with the ability to manage competing priorities.
• A proactive, positive approach and a genuine passion for creating excellent customer experiences.

What we offer:

• Free gym membership for you and your immediate family.
• Free safeguarding training and DBS checks.
• Free swimming lessons and holiday clubs for one child (50% off for additional children).
• 6% employer matched pension contribution.
• Training and development opportunities.
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment.

Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions). Please note, for many of our roles, a DBS check will be required.