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- Tasks: Lead maintenance services and ensure compliance with safety and quality standards.
- Company: VIVO, a forward-thinking facilities management provider for the UK military.
- Benefits: Competitive salary of £42,000, full-time role, and opportunities for professional growth.
- Other info: Join a collaborative team that values safety, innovation, and customer satisfaction.
- Why this job: Make a real difference in supporting military families and enhancing service delivery.
- Qualifications: Experience in maintenance environments and relevant qualifications in building or engineering disciplines.
The predicted salary is between 42000 - 42000 £ per year.
Northallerton, North Yorkshire, GB, DL7 9NJ
Contract Type: Full Time
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: RAF Leeming, on site role
Permanent, Full time
Salary: £42,000
We are looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the VIVO contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements and VIVO’s Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets.
Working closely with supply chain partners and site-based teams, you will coordinate day‑to‑day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.
A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional works, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.
As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract.
About you
You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management‑level Health.
Service Manager - RAF Leeming employer: Serco Canada Inc
Contact Detail:
Serco Canada Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - RAF Leeming
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with the military. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching VIVO's core values: open, caring, agile, and collaborative. Think of examples from your past that showcase how you embody these values, as they'll be looking for a cultural fit just as much as skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in planned and reactive maintenance. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager - RAF Leeming
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Manager role. Highlight your experience in maintenance environments and any relevant qualifications, like your HNC. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with VIVO and how you embody our core values: open, caring, agile, and collaborative. Let us know how you can contribute to putting our customers and families first.
Showcase Your Leadership Skills: As a Service Manager, you'll be leading teams and managing projects. Make sure to include examples of how you've successfully led teams in the past, resolved operational issues, or improved service delivery. We love seeing strong leadership in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Serco Canada Inc
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and maintenance services. Understand the specific requirements of the role at VIVO, especially around health, safety, and environmental standards. Being able to discuss relevant legislation and how it applies to the job will show that you're serious about the position.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service delivery. Highlight your ability to build strong relationships with stakeholders, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to maintenance challenges or team management. Think through how you would handle issues like operational complaints or safety breaches. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Align with VIVO's Values
Familiarise yourself with VIVO's core values: open, caring, agile, and collaborative. Be prepared to discuss how you embody these values in your work. Sharing specific examples of how you've demonstrated these traits in previous roles will resonate well with the interviewers.