Void Maintenance Officer | Larkhill in Salisbury

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent

Location: Larkhill

Working Hours: 40 hours per week, Monday to Friday

Salary: £32,000 per year

About the Role: As a Void Maintenance Officer, you will take ownership of a portfolio of vacant Service Family Accommodation within your allocated area. Working independently, you'll be responsible for ensuring properties remain secure, protected from deterioration and maintained to the highest possible standard throughout the void period.

Your role will involve carrying out detailed property inspections, completing condition surveys and producing photographic records at both the start and end of the void maintenance period. You'll identify defects, prepare initial scopes of work for repairs and highlight opportunities to improve the void maintenance process, helping to deliver greater value for money and continuous improvement.

You will regularly inspect properties to ensure they remain secure and wind and weatherproof, identifying any maintenance requirements before they become larger issues. You will also manage heating and water systems to prevent damage during periods of vacancy, ensure statutory and mandatory inspections remain compliant and report any security concerns, vandalism or unauthorised occupation immediately.

Alongside your property responsibilities, you'll produce accurate weekly and monthly reports, manage utility information and work collaboratively with colleagues, customers and supply chain partners to ensure an efficient and professional service is delivered at all times.

About You: We’re looking for someone who is self‑motivated, organised and confident working independently while managing a varied workload. You’ll be comfortable working to performance targets and key performance indicators. You should have strong communication skills, excellent attention to detail and the ability to build positive working relationships with a range of stakeholders.

You’ll be confident using Microsoft Office, including Outlook, Word and Excel, and comfortable working with tablets and mobile technology while out on site. A manual UK driving licence is essential, as travel across your designated area will form part of the role.

Experience in void property maintenance, repairs or working within a Ministry of Defence environment would be advantageous, as would knowledge of statutory property compliance such as asbestos management, legionella, energy performance or related legislation. Relevant vocational qualifications such as an NVQ Level 4 and evidence of continued professional development would also be welcomed.

Why Join VIVO: At VIVO, you’ll become part of a team that makes a genuine difference to the lives of Service personnel and their families. We believe in investing in our people, encouraging innovation and creating opportunities for career development within a supportive and collaborative working environment. This is an opportunity to take ownership of your work, enjoy a varied and rewarding role and contribute directly to maintaining homes that matter.

We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.