At a Glance
- Tasks: Ensure safe custody and escorting of detainees while maintaining security in court.
- Company: Join a reputable organisation dedicated to justice and public safety.
- Benefits: Competitive salary, generous holidays, pension scheme, and health support.
- Other info: Flexible shifts with opportunities for training and personal development.
- Why this job: Make a real difference in the justice system while enjoying job security and career progression.
- Qualifications: Strong communication skills and ability to handle pressure; driving licence is a plus.
The predicted salary is between 33865 - 41391 £ per year.
Location
- Salisbury, SP2 7EP
- Role
Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS), where you'll play a key role in protecting the justice system and ensuring safe and secure custody and escorting of detainees.
This role offers job security, stability and a clear progression path.
Salary : £24,596 (35hrs per week) rising to £25,555 from 1st September 2026; further progression in Years 2 4: £26,191 - £27,180.
We operate 24/6 across early and late shifts, requiring flexibility and the ability to work beyond contract hours when necessary.
Shifts are set on a 12 week rota.
Part time work may be considered for full days only.
Duties
- Escorting detainees within court premises, to courtrooms, cells and other facilities.
- Supervising detainees during hearings to maintain safety and security.
- Managing sensitive situations and maintaining strict confidentiality.
- Supporting detainee welfare, including access to food, drink and wellbeing checks.
- Monitoring behaviour and responding to incidents or risks.
- Conducting searches to maintain a secure environment.
- Completing accurate records and documentation.
- Collaborating with court staff and partners for smooth operations.
Requirements
- Full UK driving licence (B/B1) (desirable).
- Reasonable fitness for the physical demands of the role.
- Strong communication skills (written and verbal).
- Ability to stay calm and make decisions under pressure.
- Confidence in managing behaviour and de escalating conflict.
- Teamwork and ability to follow processes accurately.
- Professionalism, integrity and respect for confidentiality.
What We Offer
Holidays : 20 days (rising to 25 after 7 years of service) plus bank holidays (pro rated).
Pension : Up to a 6% contributory pension scheme matched by Serco.
Training & development : Structured 5 week induction, ongoing learning, internal courses and qualifications, mentoring and a focus on internal progression.
Health & wellbeing : Employee Assistance Programme, support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources and discounted gym membership.
Discounts : Savings across major retailers and experiences, including cinema, leisure, retail, hospitality, mobile plans and more.
Applicants must have the right to work in the UK.
The role requires Ministry of Justice Enhanced Level 2 checks with Enhanced DBS clearance, satisfactory references, occupational health checks and random alcohol and drug testing.
It is exempt from the Rehabilitation of Offenders Act 1974.
To apply, submit an online application, complete the compulsory checks and await confirmation of training start date.
Prisoner Custody Officer in Salisbury employer: Serco Canada Inc
At Serco Canada Inc, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and collaboration. Our Birmingham location provides the perfect blend of remote flexibility and access to a vibrant city, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in the ever-evolving tech landscape of the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer in Salisbury
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Prisoner Custody Officer. Plus, you can showcase your passion and familiarity with the latest trends!
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✨Directly Apply to Serco Canada Inc
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We think you need these skills to ace Prisoner Custody Officer in Salisbury
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Serco Canada Inc. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Serco Canada Inc.
How to prepare for a job interview at Serco Canada Inc
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Serco Canada Inc.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Serco Canada Inc.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Serco Canada Inc.
