At a Glance
- Tasks: Lead a dynamic team to deliver high-quality repairs and maintenance for Defence accommodation.
- Company: Join VIVO Defence Services, a leader in facilities management for the UK military.
- Benefits: Enjoy a competitive salary, generous leave, and a matched pension scheme.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact on the lives of Defence personnel and their families.
- Qualifications: Proven experience in managing repairs, strong leadership, and health & safety knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do: We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract: Full Time, Permanent
Location: RAF Northolt, with travel up to 3x a week to other sites in the area
Working Hours: 40 hours per week, Monday to Friday
Salary: £40,000-£45,000 per year dependent on experience
Be part of something bigger. Shape the future of Defence accommodation. VIVO Defence Services is on an exciting journey and we’re looking for an energetic, forward-thinking Delivery Manager to join our Accommodation contract. This is a unique opportunity to take charge of day‑to‑day operational delivery across a large and varied housing portfolio, ensuring our service meets the highest standards of performance, safety and customer satisfaction.
You will play a key role in a major seven‑year contract delivering repairs, maintenance, void preparation and project works to over 27,000 homes across the South of England. At VIVO, we don’t just maintain properties — we create environments where Defence personnel and their families can thrive.
About the role: As Delivery Manager, you will lead and inspire a multi‑disciplinary team and specialist contractors to deliver high‑quality repairs, maintenance and servicing. You will manage performance and budget targets, driving value for money while ensuring safety and compliance remain at the forefront. You will ensure area related key KPIs month on month. You will oversee the end‑to‑end delivery of the repairs service, including out‑of‑hours coverage and complex case management, using data and insight to monitor performance, identify trends and implement improvements that make a real impact. Creating a positive and high‑performing culture will be key to your success. You will coach and support your team to reach their potential, while working collaboratively with key stakeholders to deliver on our commitments and continuously enhance customer satisfaction. You will take ownership of profit and loss performance, ensuring financial and operational efficiency, and will be trained and appointed as the Responsible Person for Legionella and asbestos management.
What you’ll need: You will have a proven track record of managing repairs and maintenance services, ideally within a property or housing environment. You will bring strong leadership skills and experience managing multi‑discipline teams and contractor networks. A sound understanding of health and safety, compliance and quality assurance is essential, as well as the ability to manage budgets and report on performance. You will be a confident communicator and collaborator, able to build trust at every level, and will be proficient in the use of Microsoft Office tools. Relevant professional qualifications such as CIOB or RICS, or equivalent experience, are required. A health and safety qualification such as NEBOSH, IOSH or SMSTS is desirable, as is prior experience as a Responsible Person.
Ready to deliver something extraordinary? Join us and help shape the future of Defence accommodation. Apply now to become our next Delivery Manager and take pride in leading services that truly matter.
We offer:
- 6% employee matched pension contribution
- Single private medical cover
- Life assurance 2x annual salary
- 25 days annual leave
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Delivery Manager | Windsor/Bushey in Ruislip employer: Serco Canada Inc
VIVO Defence Services is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on employee growth, we offer comprehensive benefits including a competitive salary, generous annual leave, and a matched pension scheme, all while promoting a culture of collaboration and innovation. Join us in shaping the future of Defence accommodation, where your contributions truly make a difference for our military personnel and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager | Windsor/Bushey in Ruislip
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to VIVO. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding VIVO's core values: open, caring, agile, and collaborative. Think of examples from your past experiences that showcase these values in action.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've inspired teams and managed projects effectively. VIVO is looking for someone who can drive performance and create a positive culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining the VIVO team.
We think you need these skills to ace Delivery Manager | Windsor/Bushey in Ruislip
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Delivery Manager role. Highlight your leadership experience and any relevant qualifications, like CIOB or RICS, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about facilities management and how you embody our core values: open, caring, agile, and collaborative. This is your chance to stand out!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage repairs and maintenance services effectively. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into our hands quickly!
How to prepare for a job interview at Serco Canada Inc
✨Know Your Stuff
Make sure you understand VIVO's core values: open, caring, agile, and collaborative. Be ready to discuss how your experience aligns with these values and how you can contribute to creating a positive environment for Defence personnel and their families.
✨Showcase Your Leadership Skills
As a Delivery Manager, you'll need to lead a multi-disciplinary team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and coach others to achieve their potential.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to repairs and maintenance services. Be prepared to discuss how you've used data to monitor performance, identify trends, and implement improvements in previous roles.
✨Communicate Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex case management or budget management. Remember, building trust at every level is key!
