Rostering Coordinator

Location: Tigers Road, Wigston, Leicester LE18 4TN

Salary: £27,103.13 per annum plus excellent benefits

Schedule: Monday – Friday between the hours of 7am – 6pm (8 hour shifts within this timeframe)

As a Rostering Coordinator in our J&I team, you will support the effective operation of the Central Workforce Management function. The role is responsible for coordinating operational staffing levels across the establishment, ensuring compliance with the Central Workforce Management Country Standard Operating Procedure.

You will play a key role in managing staffing resources, including annual leave, TOIL, overtime, and staff requests, while supporting forecast planning and maintaining operational resilience.

• Ensure the establishment maintains adequate minimum staffing levels aligned with shift patterns, operational regimes, planned prisoner movements, leave types, and staff training requirements.
• Work closely with another Rostering Coordinator to provide central oversight of staffing levels at least 14 days in advance, enabling effective workforce forecasting.
• Identify and implement effective solutions to operational challenges, including short-notice prisoner transfers, bedwatches, and unplanned staff absences.
• Liaise with the Training Lead to ensure mandatory and developmental training is accurately reflected within staff shift patterns.
• Act as a central point of contact for staff enquiries relating to shift swaps, annual leave, TOIL, overtime, and related workforce matters.
• Provide occasional support to the Hub Administrator by recording, confirming, and submitting overtime information using payroll templates.
• Undertake additional duties as required, with responsibilities evolving to meet organisational needs and objectives.

Does this sound like you?

• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Demonstrable experience coordinating work at a level beyond routine administration.
• Confident communicator, both face-to-face and over the telephone.
• Ability to build and maintain effective working relationships with staff at all levels.
• Previous experience in rostering or workforce planning (training will be provided).

Vetting and checks: A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

What we offer:

• Holidays: 23 days holiday plus bank holidays (increased to 25 with tenure)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.

About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).