At a Glance
- Tasks: Support daily operations in a state-of-the-art prison, engaging prisoners in meaningful activities.
- Company: Join Serco, a leader in delivering essential public services with a diverse team.
- Benefits: Enjoy competitive salary, continuous training, and a supportive work culture.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a positive impact on rehabilitation while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving ability, and experience in customer-facing roles.
The predicted salary is between 26510 - 26510 £ per year.
Here at Serco, we are looking for an Industries Prison Support Officer to join the team at our new state-of-the-art Category C prison, HMP Fosse Way.
The role of an Industries Prison Support Officer is to participate in the daily operations of the industries building and the workshops/classrooms therein. Alongside this, assist in coordinating the wider purposeful activity spaces across HMP Fosse Way, ensuring the right prisoners are engaging in the right activities at the right time.
Support staff in a variety of workshop areas within Industries such as: Waste Management, Lighting, Barista academy, Music production and a Resettlement Hub which will require you to work within a team and at times on your own. Escort prisoners, contractors, visitors and vehicles to and from the industries building.
The successful candidate will be required to carry out the following responsibilities, activities, and duties:
- OSO staff will support tutors and staff within the industries building to provide purposeful activity to maximise and provide opportunities for prisoners to engage in work, education and training that will benefit their rehabilitation and the efficient running of the prison.
- Support industries staff to maximise opportunities for prisoners to engage in work, education and training that will benefit their rehabilitation and the efficient running of the prison.
- Ensure the safe control of the flow of movements from the prisoner wings to the industries workshops in a timely and efficient manner.
- Monitor prisoner attendance in activities and report concerns to the Industries PA Manager.
- Ensure the safe issue and control of keys and radios.
- Carry out escorting duties in accordance with Local Security Strategy and National Security Framework.
- Keep accurate records to ensure an audit trail and Health and Safety standards are maintained at all times.
- Maintain visual surveillance and monitor the establishment for potential incidents and notify any areas of potential incidents which may appear to be arising.
- Control all movements throughout the establishment, to always ensure safe and secure control at all times.
What you will need to do the role:
- Professionalism, maturity and resilience.
- Excellent communication and interpersonal skills.
- Flexibility, reliability and strong time management.
- Good judgement and the ability to solve problems effectively.
- The ability to remain calm under pressure.
- Experience working with people in customer-facing or public-facing roles.
- A good standard of education, including GCSEs (or equivalent).
Why Serco:
- A place you can make an impact: We look after around 5,000 prisoners in our prisons and have been in the business for 25 years, employing 2,000 colleagues in our 6 custodial contracts.
- A place you can count on: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop.
- A place for you: We're a motivated team who will encourage you and help you to succeed.
What we offer:
- A fantastic culture and supportive team.
- Volunteering leave.
- Continuous training and development opportunities.
- A range of benefits to support the health and wellbeing of you and your family, such as Employee Assistance Programme, wellbeing app, Simply Health Plans, Annual Leave Purchase Scheme and more.
- Access to a huge range of discounts and exclusive deals.
- The chance to make a positive difference in a company passionate about diversity and inclusion.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.
Prison Support Officer - Industries employer: Serco Canada Inc
At Serco Canada Inc, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and collaboration. Our Birmingham location provides the perfect blend of remote flexibility and access to a vibrant city, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in the ever-evolving tech landscape of the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Prison Support Officer - Industries
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Serco Canada Inc, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Serco Canada Inc and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Prison Support Officer - Industries
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco Canada Inc and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco Canada Inc
✨Get to Know Public Sector Values
Before your interview with Serco Canada Inc, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco Canada Inc.
