People Data Administrator

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Solihull, UK (Hybrid – 2 days per week in the office)
£28,000 PA
Fixed Term – 12 Months

Make a Difference Every Day

At Serco, our people are at the heart of everything we do. We're looking for a detail-oriented People Data Administrator to join our team, helping to maintain accurate employee and organisational data that supports thousands of colleagues across our business.

Working within a fast-paced shared services environment, you'll play a vital role in ensuring HR data is maintained accurately, employee records are up to date, and our HR systems continue to support the smooth delivery of HR and payroll services.

What You'll Be Doing

As a People Data Administrator, you'll be responsible for processing employee and organisational data across the full employee lifecycle within SAP HCM. You'll maintain employee records, update organisational structures and positions, support recruitment and onboarding activity, and ensure all data changes are processed accurately and within agreed service levels.

You'll work closely with teams across HR, Payroll, HRIS, Case Management, and Helpdesk functions to resolve queries, support organisational change, and maintain the integrity of our HR systems. You'll also assist with annual activities such as pay reviews, grade uplifts, audits, restructures, and other workforce-related projects.

Providing excellent customer service will be a key part of the role, as you'll regularly communicate with stakeholders across the business, helping to resolve complex data queries while ensuring compliance with internal processes and controls.

What You’ll Need

• Experience using SAP Systems
• Experience administering and maintaining people data
• Knowledge of the employee lifecycle and HR processes
• Understanding of employment terms and conditions
• Experience using reporting tools such as Ad Hoc Query, Spinifex, or similar
• Strong attention to detail and commitment to data accuracy
• Excellent communication and customer service skills
• Ability to manage a high volume of work while meeting SLAs and KPIs
• Strong organisational skills and the ability to prioritise effectively

It Would Be Great If You Also Have

• Experience working within an HR Shared Services environment
• Experience using ServiceNow, EIC, or similar ticketing systems
• Knowledge of organisational management and people data within a complex business environment
• Experience with ResourceLink or Winshuttle
• A continuous improvement mindset and willingness to identify better ways of working

Why Join Us?

In return, you'll be part of a supportive and collaborative team where accuracy, service, and continuous improvement are highly valued. You'll have opportunities to develop your HR systems knowledge, broaden your understanding of HR operations, and contribute to projects that support our people and business performance.

What We Offer

• Hybrid working with 2 days per week in our Solihull office
• 25 days annual leave plus bank holidays
• Employee discounts and wellbeing support
• Learning and development opportunities
• Career progression within a global organisation

At Serco, we're committed to creating an inclusive workplace where everyone can thrive. If you enjoy working with data, solving problems, and delivering excellent customer service, we'd love to hear from you.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to thenature of the role and the security clearance required).