At a Glance
- Tasks: Manage daily operations at the leisure centre and ensure a safe, welcoming environment.
- Company: Join Serco, a leading operator in leisure services, promoting active lifestyles.
- Benefits: Enjoy free gym membership, training opportunities, and discounts across 1,000 retailers.
- Other info: Flexible working options and commitment to equal opportunities for all.
- Why this job: Make a positive impact on your community while developing leadership skills.
- Qualifications: Interest in leisure industry and strong customer service skills are a plus.
The predicted salary is between 15.06 - 15.06 £ per hour.
Location: The Leys Leisure Centre, Oxford, OX4 6JL
Salary: £15.06 per hour plus excellent benefits
Schedule: Part time, 20 hours per week
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust. Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As a Duty Manager, you'll play an important role in ensuring the leisure centre operates safely, efficiently and to a high standard every day. Supporting colleagues, customers and operational performance, you'll help create positive experiences that encourage people to stay active, healthy and connected. Your work has purpose, delivering a positive impact on communities while creating opportunities for growth and helping to impact a better future.
What you’ll do as a Duty Manager:
- Manage the day-to-day operation of the leisure centre, ensuring safe opening and closing procedures are followed at all times
- Lead, deploy and support operational teams to deliver high-quality services across the facility
- Maintain a visible presence on site, responding professionally to customer feedback, enquiries and incidents
- Take control during emergencies, accidents or operational issues, acting calmly and decisively
- Ensure compliance with health and safety legislation, site operating plans and Serco Management System procedures
- Support colleague development, engagement and performance, including training and operational guidance
Does this sound like you?
- Knowledge of, or an interest in, the leisure industry or a related operational environment
- Experience in a leisure, fitness or customer-facing setting would be advantageous
- Strong awareness of health and safety and the ability to apply procedures effectively
- Excellent communication and customer care skills, with the ability to remain calm under pressure
- Good organisational skills and the confidence to prioritise tasks and make decisions
- A positive approach to leadership, with pride in delivering excellent service and creating impactful solutions
What we offer:
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form. Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions). Please note, for many of our roles, a DBS check will be required.
Duty Manager in Oxford employer: Serco Canada Inc
At Serco Canada Inc, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and collaboration. Our Birmingham location provides the perfect blend of remote flexibility and access to a vibrant city, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in the ever-evolving tech landscape of the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Oxford
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Serco Canada Inc and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Manager in Oxford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Serco Canada Inc that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Serco Canada Inc.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Serco Canada Inc get a sense of who you are beyond your experience!
How to prepare for a job interview at Serco Canada Inc
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Serco Canada Inc and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
