At a Glance
- Tasks: Ensure safety and security while escorting detainees in court settings.
- Company: Join Serco, a leader in delivering essential public services worldwide.
- Benefits: Enjoy competitive salary, pension, health benefits, and annual leave.
- Other info: Flexible working arrangements and a supportive team culture await you.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: No prior experience needed; commitment to helping others is key.
The predicted salary is between 28000 - 29000 £ per year.
Norwich Crown and Magistrates Courts, Bishopgate, Norwich NR3 1UR
Permanent roles offering job stability & security. Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role - it's an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day.
We offer:
- Base Salary of £23,402.00 (35hrs pw).
- Continuous training & development opportunities with annual base salary increments (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890).
- Pension (matched up to 6%), life insurance.
- 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays.
- A range of benefits to support health and wellbeing, such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans.
- Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts.
- A supportive team & culture focused on making a positive difference and passionate about diversity and inclusion.
We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with different working arrangements & additional hours. There will be days when your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off.
About the Role:
As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. Key duties include:
- Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety.
- Monitoring and supervising detainees while they are in the docks during court sessions.
- Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
- Listening to harrowing and distressing testimonies and evidence while providing support to detainees.
- Ensuring that detainees have access to food and drink throughout the day.
- Monitoring the mental and physical health of detainees and reporting any concerns.
- Ensuring the safety and security of the court environment.
- Conducting thorough searches of property and individuals.
- Completing necessary paperwork and data entry accurately.
- Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCOs come to us with different work & life experiences. What matters is your commitment to making a difference to the lives of others. Ideally, you'll have a current valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care.
Our Assessment Process:
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults.
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates who already have a valid right to work in the UK must meet specific eligibility criteria.
About Serco:
At Serco, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world. We are committed to building a diverse and inclusive organisation that supports the needs of all.
We encourage applications from a diverse candidate pool and are open to discussions around flexibility and flexible working.
Prisoner Custody Officer in Norwich employer: Serco Canada Inc
At Serco Canada Inc, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and collaboration. Our Birmingham location provides the perfect blend of remote flexibility and access to a vibrant city, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in the ever-evolving tech landscape of the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer in Norwich
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We think you need these skills to ace Prisoner Custody Officer in Norwich
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco Canada Inc and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco Canada Inc
✨Get to Know Public Sector Values
Before your interview with Serco Canada Inc, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco Canada Inc.
