At a Glance
- Tasks: Lead and support a team to help individuals secure sustainable employment.
- Company: Join Serco, a top global employer making a real difference in communities.
- Benefits: Enjoy up to 25 days holiday, pension contributions, and extensive training opportunities.
- Other info: Inclusive culture with clear paths for career growth and development.
- Why this job: Make a positive impact on lives while developing your leadership skills.
- Qualifications: Previous leadership experience and strong communication skills required.
The predicted salary is between 45000 - 50000 £ per year.
Ready to impact a better future? As a Team Leader in our Restart team, you’ll lead, motivate and support a team of Progression Job Coaches, helping participants move into sustainable employment and achieve positive outcomes. Your leadership will play a vital role in delivering high-quality services while ensuring performance, compliance and customer service standards are achieved. Every day, our work touches lives. By supporting your team to help people overcome barriers to employment, you’ll create a positive impact on individuals, families and communities. This is an opportunity to lead with purpose, build capability in others, and help shape a service that delivers meaningful results while creating headroom for people to grow and succeed.
What you’ll do as a Team Leader
- Lead and manage a team of Progression Job Coaches to achieve key performance indicators, including Job Starts, First Earnings and Job Outcomes.
- Monitor performance through regular reviews, caseload discussions and management information, implementing improvement plans where required.
- Deliver effective people management, including coaching, development, performance reviews and supporting colleague growth.
- Build strong relationships with internal teams, external partners and Jobcentre Plus to ensure participants receive the right support at the right time.
- Use performance data and insights to drive continuous improvement, quality and compliance across service delivery.
- Support recruitment, onboarding and development activities while fostering a culture of trust, care, innovation and high performance.
Does this sound like you? You’ll be a great fit for this role if you have…
- Previous leadership and people management experience, ideally within employability, welfare-to-work, skills or related operational environments.
- Experience using performance data and management information to drive team performance and achieve targets.
- Strong coaching and performance management skills, with experience supporting colleague development and managing performance reviews.
- Excellent communication and relationship-building skills, with the ability to engage effectively with a range of stakeholders.
- A Level 3 qualification (or equivalent experience) together with strong organisational, planning and time management skills.
What we offer
- Holidays: Up to 25 days plus bank holidays.
- Pension: Up to 6% contributory pension scheme.
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
Team Leader in Newport employer: Serco Canada Inc
At Serco Canada Inc, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and collaboration. Our Birmingham location provides the perfect blend of remote flexibility and access to a vibrant city, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in the ever-evolving tech landscape of the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Newport
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Serco Canada Inc.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Serco Canada Inc.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Serco Canada Inc.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Serco Canada Inc. Apply directly through us to stand out!
We think you need these skills to ace Team Leader in Newport
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Serco Canada Inc. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Team Leader, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Serco Canada Inc
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Serco Canada Inc. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
